26 May
IT Field Support Technician
Vacancy expired!
- Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users computer performance
- Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
- Logs and tracks issues using problem management database, and maintains history records and related problem documentation
- Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance
- Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
- Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
- Coordinates preventative maintenance and vendor services as necessary
- Participates in creation and maintenance of IT standards and procedures
- Low voltage wire pulling and termination
- Installing multimedia devices
- Racking and Stacking network equipment
- Cabling / cable pulling
- Networking/installation
- PC support/imaging
- Wireless technologies
- Construction
- Cloud-based technologies
- Ticketing systems such as BMC or ServiceNow
Vacancy expired!