Fulfillment Operations Support Specialist

Job Description

Like the Shopify Fulfillment Network (SFN), a network of fulfillment centres that will provide fast, affordable shipping for our merchants and their customers. And the team that is developing this product needs help in St Louis.

OK, so what’s an Operations Support Specialist do? It's actually pretty simple. Our merchants can't be at our St Louis facility in person, so you're going to be their trouble shooter and their eyes and ears on the ground. You'll use your awesome customer success skills and your deep knowledge of warehousing operations to make sure our merchants and the St Louisfacility work well together.

Want more? OK, the person that gets this role will be working closely with merchant experience teams, operations managers, and program managers. This person will be bridging the gap between Shopify, the merchant and the St Louis facility. You’re like a fulfillment centre translator :)

You'll be responsible for:

• Own implementation of processes and tooling to enable St Louisto better integrate with Shopify internal systems (e.g. getting Zendesk operational between Shopify and St Louis)
• Be the subject matter expert within the Operations team when it comes to how the team will interact with the warehouse management system in use in St Louis.
• Act as a bridge between St Louis and the support team to ensure the timely resolution of any issues
• Help create processes/workflows that provide consistency across SFN
• Deploy new workflows to St Louis to ensure the right information is flowing and creating documentation to support these workflows.
• Training St Louis team members in Shopify processes.

Qualifications

Here's what we're expecting you to have:

• You are already in the St Louis area, or open to relocation within the US
• You've worked with customer service software like osTickets or Zendesk before.
• You've worked with WMS software before. This one's critical.
• An ability to create order from chaos.
• An ability to document knowledge and then share that in a meaningful way.
• Experience working in warehousing operations, logistics and/or supply chain
• A desire to make things work better
• A love of feedback! Both in terms of giving and receiving.

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. Paul is looking forward to reading your application!

IMPORTANT!:Have you worked with a Warehouse Management System (WMS) before?If so, make sure to tell us about that.

Finally, at Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.