31 May
Service/Helpdesk Support Technicians
California, Marysville , 95901 Marysville USA

Vacancy expired!

Description Job Description:Leidos is seeking candidates for exciting career opportunities. Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the Defense, Civil, Intelligence, and Health Industries. We solve our customers' mission-critical problems with innovative applications of technology and expertise.Leidos Defense group is currently looking for the following personnel in support of an upcoming defense contract:

  • Service/Help Desk Support
    • Network Monitoring
    • Network Management
    • Network Infrastructure Management
Primary Responsibilities
  • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
  • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis. Monitor health and status of the network via the Government designated monitoring systems and provide status to Government representatives.
  • Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions. Populate and examine trouble and error logs for troubleshooting and capturing metrics
  • Monitor and administer network tools for troubleshooting and metrics for trends analysis. Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis.
  • Provide technical support in data network planning, engineering, and design.
  • Provides polite and friendly customer service
  • Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Documents incident status and solutions in incident database tools
  • Possesses current working knowledge of computers, printers, laptops, and common windows applications
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
  • Provide technical support to resolve the problem or escalate to the appropriate level
Basic Qualifications
  • These positions will require, at a minimum, a High School Diploma, 3-5 years of relevant experience; Bachelor's Preferred and relevant experience; Additional Experience and education will be required for positions of increased responsibility
  • CompTIA certification
  • Security+ CE and IAT/IAM certifications IAW DoD Directive 8570.01
  • Active TS/SCI clearance
Preferred Qualifications
  • Experience using Micro Focus Serena, Microsoft Windows, and/or Red Hat, Oracle, or Cisco software suites.
DCGSPSIExternal Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:Top Secret/SCITravel:Yes, 25% of the timeScheduled Weekly Hours:40Shift:RotatingRequisition Category:ProfessionalJob Family:Systems Administration

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