Apartment Maintenance Tech / Supervisor

Summary of Position:

Performs various maintenance duties necessary to maintain and enhance the value of the community. Handles service requests for repairs and improvements of vacant apartment homes to a market-ready status. Works to ensure the community meets the quality maintenance standards set by Property Management Company

Principal Duties and Responsibilities:

Completes assigned work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Completes the make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch' list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

Follows Yardi purchase order procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the community’s maintenance shop by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.

Completes documentation and other paperwork timely and accurately so that service requests can be appropriately documented and tracked.

Assists in maintaining the grounds, common areas, and amenities. Some examples include picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage.

Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

Periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.

Complies with Company’s safety and risk-management policies by attending and participating in the community’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.

Demonstrates customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.

Assists in conducting routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to management.

Follows established policies and procedures by monitoring and ensuring compliance with management requirements and property standards, subsequently reporting violations or infractions to Property Manager in a timely manner.

Practices proper safety techniques in accordance with Company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, associate/guest/resident injuries or accidents, or other safety issues appropriately.