SDC2021-4512-O365 Sr. Systems Engineer - SME

Candidate must be Authorized to work in the United States with any employer, No Visa Sponsorship, No C2C candidates please, No Third Party agencies. This is a direct hire role.

• Performs ongoing maintenance and troubleshooting of Azure cloud systems and applications to ensure their ongoing availability, stability, and compliance with established standards and security requirements.
• Works closely with various system administrators and business application owners on SSO, data and systems integrations.
• Develop secure automated solutions for administrative and domain management tasks using PowerShell.
• Creates, administers, and supports Office 365, Azure and Exchange policies.
• Assists in administering business critical education platforms such as Clever, Canvas, Gaggle, and Adobe.
• Responsible of MDM environment and associated policy and procedure.
• Responsible for monitoring and resolving service desk incident, plan and coordinate upgrade and maintenance activities.
• Provides Level 2 and 3 business and education platforms support to client staff and students.
• Interfaces with Microsoft and other solution providers for any tier 3 support requirements.
• Develop concise and accurate engineering and knowledgebase documentation including design plans, implementation guides, knowledge guides, and standard operating procedures.
• Identifies risks and problems and conducts qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.
• Works closely with the academic and education technology teams to gather requirements and implement solutions to meet desired outcomes.
• Follows organizational change management processes and standard operating procedures to plan for and implement continuous improvements of the environment.
• Will be available after hours and on weekends to respond to urgent requests and emergencies as needed.
• Other related duties as assigned.

• MCSE: Cloud Platform and Infrastructure
• Azure AD
• Azure VM’s
• Office 365 applications including: Exchange Online
• SharePoint Online
• OneDrive For Business
• Teams
• Intune

• Excellent understanding and working knowledge of PowerShell and the ability to create and maintain scripts for effective use with exchange/Office 365 and Azure environments
• Experience with administration of hybrid environments in an enterprise setting.
• Experience with the integration of Office 365 with 3rd party security and application tools.
• Strong communication skills and experience partnering with senior IT and Program leadership. Must be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
• Understanding of Agile and ITIL concepts.
• Customer Service – works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.
• Excellent critical thinking and problem-solving skills.

• IT support and administration experience Required 11 Years
• Enterprise level Azure/AD/Office 365 Administration Required 6 Years
• Educational technology Clever Highly desired 5 Years
• Educational technology Canvas Highly desired 5 Years
• Information Technology Support Required 6 Years
• Exchange Online Required 11 Years
• SharePoint Online Required 11 Years
• Microsoft Teams Required 3 Years
• Advance knowledge of powerShell Required 6 Years
• Master’s degree in IT or related field or equivalent experience Highly desired 17 Years
• Bachelor's degree in IT or related field or equivalent experience Required 15 Years
• AirWatch administration Desired 6 Years
• Knowledge in student information system Nice to have 2 Years
• Microsoft Azure and Office 365 certifications Nice to have