03 Jun
ON24 SR Manager of Integration Support
California, Sanfranciscocounty 00000 Sanfranciscocounty USA

Vacancy expired!

The Director of Integration Support will oversee the day-to-day support of integration solutions for webinars, engagement hubs and virtual environments. This role requires a highly detail-oriented individual who is comfortable managing ticketing queues, full-time and part-time staff, and interfacing with clients under fast-paced, time-critical situations.The role will require a working understanding of APIs, marketing automation platforms systems such as Marketo, Eloqua, HubSpot and Pardot, as well as CRMs such as Salesforce and Dynamics 365 CRM. Understanding of iPaaS and integration processes is required.You will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies.

Responsibilities
  • Manage team of Integration Specialists and Support Specialists
  • Own the ticketing management for all Integration related questions
  • Participate in integration implementation discussions with clients
  • Support set-up of integration workflows and field mappings in Tibco Scribe
  • Test, troubleshoot, and escalate integration issues
  • Support CSMs, as needed, in integration upsell discussions
  • Ensure processes and best practices are in place to maintain data integrity
  • Identify and develop best practices

Required Skillset
  • Understanding of data mining, data warehousing, business intelligence and lead management processes and technologies
  • Experience in the following areas:
    • Data Integration and iPaaS experience
    • Zendesk or Service Cloud; managing support teams
    • CRMs (Salesforce or Dynamics CRM)
    • Marketing Automation Platforms
    • APIs
  • Understanding of iPaaS tools
  • Experience using marketing automation systems (Marketo, Eloqua, HubSpot or Pardot)
    • Dealing with specific issues related to integration (e.g. when Marketo is not syncing)
    • Recognize issues, test when needed, knowing who to escalate to, and engaging with marketing automation system partners.
  • Well organized and able to provide high quality work 100% of the time
  • Sense of urgency to provide a rapid response to client requests
  • Ability to deescalate and empathize with client’s needs.
  • Integrity, creativity, high standards, persistence, and achievement oriented
  • Ability to thrive in a rapidly changing environment
  • Familiarity with database systems
  • Salesforce experience

Desirable Skillset
  • Experience in software or high-tech marketing is a plus

Location: San Francisco, CA & Remote Locations

Type: Full-time

Vacancy expired!


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