03 Jun
IT Field Technican
Vacancy expired!
- Assist the dispatch lead in ensuring engineers are prioritizing and following up on the ticket queues regularly
- Deployed to client sites as needed to solve client issues
- Provide onsite support coverage as needed for clients with regularly scheduled onsite support
- Provide ad-hoc and temporary onsite support coverage tickets
- Provide end-user account and end-user endpoint troubleshooting and support
- Provide peripheral device support for end-user support
- Experience supporting desktop and laptop hardware
- Experience in supporting server hardware
- Experiencing in installation and removal of data closet and server room equipment such as, but not limited to
- Servers
- Firewalls
- Routers
- Switched
- Uninterruptable Power Supplies ('UPS') Devices
- Endpoint VOIP Devices
- Experience with management of end-user domain accounts and mailboxes
- Ability to complete workstations and laptops following build guidelines and checklists
- Strong documentation and communication skills
- Desire and ability to motivate oneself and quickly develop new skills
- Excellent written and verbal communication skills applicable to a customer service role
- Excellent planning and organizational skills, as well as sound independent judgment
- Provide on-call support as part of an on-call rotation
- Experience with PSA/Ticketing systems to track ticket closure and time spent on tickets
- Experience in other Managed Service Provider environments is preferred but not required
- Understanding of the ConnectWise PSA and ability to manage and administer the PSA backend infrastructure and settings
- Team player attitude
- Minimum of 3 years plus experience with maintaining, troubleshooting, and supporting of end-user technology, mobile devices, and applications
- Experience with troubleshooting and remediation of workstation and laptop hardware
- Experience with management of Active Directory accounts/groups/objects
- Experience troubleshooting Microsoft Office Suite Products
- Experience with management and troubleshooting of end-user email issues and mailboxes
- Office 365 & On-Premise Exchange Server Environments
- Experience with the management and troubleshooting of end-user mobile device issues
- Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA
- Paid Parental Leave (NYS Paid Family Leave)
- 401(k) plan with matching company contribution
- Vacation/ Paid Time Off / Sick Leave
- Professional Development Programs
- Commuter benefits through ConnectYourCare
- Employee Referral Programs
- Fitness/Wellness Perks through Justworks
- Corporate-Branded Swag & MORE
Vacancy expired!