Support Engineer

Title: Exchange/Outlook Support EngineerDuration: 18 monthsLocation: Remote – EST/CST/PSTResponsibilities:To represent client with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing products and technologies.To demonstrate customer engagement skills, managing customer needs directly.To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers to developers and architects, as well as executive-level management.To thrive in a fast-paced, dynamic environment.To be flexible with your schedule as hours will be based on business needs.To be able to multi-task and yet deliver results consistently.To be a Self-starter with a strong bias for action.To be able to articulate potentially complex technical problems in a simple wayTo provide constructive feedback and new ideas that will potentially add to team’s success.To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot.To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.To constantly be available for case assignment and initial response as per client support case management standards.Basic Technical skill set required:3+ years of Level3 support experience in Exchange Server versions (2010, 2013, 2016) in addition to strong demonstrated knowledge in products like Outlook, TMG, IIS and Windows servers OR 3+ years of Level3 support experience in Outlook versions (2013, 2016), 2019) in addition to strong demonstrated knowledge in products like Exchange and Windows servers.1+ year of experience for collecting, reading and analyzing network traces and product logfiles.1+ year experience applying a logical and methodical approach for problem solving.Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory.Windows,Outlook, Troubleshooting,Exchange,Active Directory