07 Jun
Genesys Implementation Engineer
California, Dalycity , 94013 Dalycity USA

Vacancy expired!

US Tech Solutions is seeking a

Genesys

Implementation Engineer for a

8+ month Contract position with a client

Daly City CA (100% Remote)

Job Poster: Komal Nagdeote

Major Responsibilities/ActivitiesThe Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products.

Solution Deployment (85%)
  • Works in close concert with Project Manager in successfully delivering projects.
  • Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
  • Follows PSO implementation standards
  • Execution of project plan tasks associated with engagements
  • Test plan validation
  • Regular communication of project status
  • Provides onsite/remote support for customer escalations as needed
  • Maintains on average of 70% utilization for billable projects
  • Identifies engagement-related problem areas and solves the issues in a proactive manner
  • Assists the Support group in performing service call/maintenance activities as required
  • Provide technical training to internal or external resources as needed
  • Maintains friendly and professional attitude in stressful situations

Administration (5%)
  • Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
  • Maintains regular internal communications with project team, team lead, and manager.
  • Provides feedback and updates to internal process through internal documentation
  • Follows standard department processes.

Training (10%)
  • Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications

Minimum Requirements
  • Bachelor’s degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
  • 1+ year(s) experience with the Genesys Cloud Platform
  • 5+ years of related experience
  • Experience with applications leveraging APIs, JSON, and/or JavaScript
  • Excellent communication skills
  • Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)

Highly Desired Technical Skills
  • Experience with the Genesys Cloud Platform
  • Development experience build apps and integration leveraging APIs, JSON, and JavaScript
  • Knowledge on Amazon Web Services (AWS)
  • IP Telephony & Hardware: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Cisco/Juniper/other network routing and switching devices is an added advantage.

Business Skills
  • Capable of working on or leading a team through a fast paced and complex project.
  • Excellent verbal and written business communication skills, including escalation management and information presentation.
  • Knowledge of customer service processes.
  • Knowledge of Cloud change control processes.
  • Exercises good judgment
  • Strong follow-through, ownership & responsibility on tasks assigned.
  • Effective time management and maintains flexibility

Work Context
  • Communicates regularly with colleagues and management
  • Uses computer frequently
  • Occasionally travels to customer and business meeting sites, including international locations (on average 25% travel)

About US Tech Solutions:Your talent, our opportunities - This is the premise behind US Tech Solutions.You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading GlobalCompanies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.Connect with our talent team today.USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “s & all other parties authorized to work in the US are encouraged to apply."

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