08 Jun
Infrastructure Program Manager for Global Service Management
New Jersey, Whitehousestation , 08889 Whitehousestation USA

Vacancy expired!

Title: Infrastructure Program Manager for Global Service Management

Location:

Whitehouse Station, New Jersey, 08889

Duration: 9 months Contract on W2

Team Focus: Partner with Infrastructure key stakeholders including Global End User Services and Operations team focused on delivering end to end services across a wide range of shared technology disciplines.

Key projects: Assist with the integration of new tools within ServiceNow platform and lead the design/build/implementation of global and regional business processes for Event Management, Incident Management, Change Management, Patch Management, Certificate Management, and others.

Reason for Position: Required due to current project manager resource constraints and limited skill set and experience with business process development and ServiceNow integration.

Expectation that PM will manage own time to: Coordinate and oversee the design, build, and delivery elements of our global operational business processes.
  • Oversee and coordinate the day-to-day activities required to achieve the above, involving interaction with End User Services, Operations, Security, Engineering teams and external vendors. Work with stakeholders in multiple regions and time zones.
  • Provide support and assistance in the promotion and wider rollout of newly developed business processes and tooling.
  • Be responsible for the administration and production of PMO project documentation.
  • Assess project risks in an informed and considered manner and plan for their mitigation.
  • As required, escalate any residual impediments to delivery and ensure that they are remediated.
  • Track progress against milestones, deadlines and budget. Report on these items to key stakeholders and provide new or updated dependency information into Shared Services and PMO Management.
  • Work Environment is collegiate and collaborative
  • Potential to convert to perm if vacancy opens
  • As with all such roles in a large complex organization, the role holder will need to handle a dynamic change environment.

Vacancy expired!


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