09 Jun
AV Support Specialist
Vacancy expired!
- Support and troubleshoot Audio Visual systems including conference rooms, schedulers, kiosk devices, etc.
- Work with IT and cross-functional business partners to support scalable and leading edge A/V systems.
- Works with external/internal teams to plan, implement and support global office builds & integrations.
- Responds promptly to requests for technical support
- Responsible for troubleshooting hardware and applications, providing technical support and problem solving.
- Exhibits a high level of professionalism and is passionate about providing outstanding customer service.
- Documents status of issues and provides updates to management, team and end users.
- Provides timely resolution of problems or escalation on behalf of customer to technical staff or management.
- Schedule may include after hours and weekend support.
- Works with the HelpDesk, Systems Administrators, Facilities, Engineering Operations
- Security and other teams to identify and resolve escalations and outages.
- Initiates and tracks service requests with 3rd party vendors.
- Maintains standard operating procedures, best practices and customer service guidelines.
- Participates in onboarding and training team members.
- Drives quality and adherence to best practices within the team
- 2+ years experience providing technical or engineering support in the AV/IT industry
- Experience with Google Meet and Zoom
- Advanced proficiency commissioning AV and IT systems
- Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations
- Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation.
- Demonstrated strong technical skills in Networking – TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic.
- Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, writing status reports, documenting procedures, documenting use cases, and interacting positively with other staff and management.
- Must be capable of independent problem-solving and self-direction.
- Deftness to handle multiple simultaneous competing priorities and deliver solutions in a timely manner.
- Knowledge of Apple core products, iOS, MacOS.
Vacancy expired!