10 Jun
Client Services Technician - Lead
Vacancy expired!
- Equipment moves.
- Repair of end device hardware or software malfunctions.
- Installation of new hardware or software.
- Resolving connectivity issues.
- Network Connectivity (wired)
- Hardware
- Vendor/Manufacture Warranty and Software Updates
- The candidate shall provide CST support for all TAA Kiosks, approximately 200 devices.
- The candidate shall include weekly maintenance checks of all TAA Kiosks to ensure the devices are fully operational for user use. All requests for support will be documented in an Automated Information System (AIS) (currently Remedy) as directed by the Government.
- The candidate shall manage laptop lockers and hotracks.
- The candidate shall ensure devices in laptop lockers are properly imaged, remain on-line, and all patches are current.
- The candidate shall coordinate with appropriate Information Technology Property Custodians (ITPCs) to ensure devices removed from laptop lockers and hotracks are replenished and up to date.
- The candidate shall coordinate with the appropriate ITPC to ensure accurate accountability of assets and efficient delivery and pick-up of end devices.
- The candidate shall document all actions taken to resolve problems, including research, troubleshooting, and final resolution using the AIS. 90% of tickets must be resolved according to the timelines.
- The candidate shall communicate inventory changes resulting from warranty work to affected Equipment Custodians.
- The candidate shall protect the information systems and data by loading Government-approved and provided anti-virus software to detect the presence of viruses and by maintaining current signature files.
- The candidate shall maintain current virus and spyware protection and AFCERT compliance.
- The candidate shall conform and participate with change management, configuration management and security requirements. The Contractor shall respond to incidents of malicious code on both classified and unclassified networks. Troubleshooting, management, isolation, remediation, and reporting will be required. Immediate response will be required based on the severity of the malicious code and its speed of propagation.
- Other duties assigned.
- Bachelor's Degree in Computer Science, Information Technology, or related discipline. (relevant experience - field preferred - and education may be considered in lieu of a degree).
- 7+ Years demonstrated/practical hands-on experience in PC Maintenance: Equipment moves, Repair of end device hardware or software malfunctions, Installation of new hardware or software, and Resolving connectivity issues.
- Must possess and maintain an IT II level certification, an IAT II certifications DoD 8570.01-M is required. Certifications: Security+ or GSEC or SCNP or SSCP.
- Ability to organize, prioritize and meet deadlines.
- Capable of conveying complex information in a simplistic manner.
- Strong critical thinking and problem-solving skills
- Strong self-starter requiring minimal supervision.
- Able to take proactive measures to prevent problems rather than reactive by nature.
- Strong verbal and written communication to effectively express concepts, plans, and proposals
Vacancy expired!