10 Jun
Help Desk Coordinator in Trenton, NJ
Vacancy expired!
Job Description
:- This position will be responsible for providing on-site computer/tablet/peripheral technical support for the Department of Health and will support Windows 10 devices.
- This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application, and Internet connection issues via phone, e-mail, and remote connection or in-person and walk the user through the problem-solving process.
- Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location;
- Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
- The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
- How many years of Encryption/Bitlocker installation experience do you have?
- How many years of Microsoft Office 365 Suite experience do you have?
- How many years of PC Imaging for Windows 10 experience do you have?
- How many years of Remote Access tools such as GoTo Assist experience do you have?
- How many years of SCCM experience do you have?
- How many years of ServiceNow for ticketing experience do you have?
- How many years of ticketing systems for troubleshooting and support tracking experience do you have?
- How many years of troubleshooting PCs and peripherals experience do you have?
- Are you able to work in Trenton, NJ?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Vacancy expired!