Now hiring for Office assistant

We are looking for a Dispatcher/ Office Assistant to deliver excellent customer service, evaluate customer calls, and select the right technician for the job.

We are a growing residential service company located in Yakima. We keep growing because we only hire the best, and our customers love us for it. What you may not know is what it’s like to be a part of a high performance team that challenges each other to be great and has fun doing that every day. Room to grow, great pay and opportunities to excel.

Responsibilities:

Evaluate customer calls and assign the best technician to each service appointment

Relay accurate information to technicians, ensuing proficient, quality customer experiences

Manage the whereabouts and needs of every technician in the field

Update customers throughout the day on the technician's progress

Maintain accurate customer information in our database

Record the results of each service call and create report summaries for senior management

Meet daily revenue goals by prioritizing the calls properly

Be professional and establish customer rapport, encouraging repeat business

Respond to customer requests, resolving issues and promoting the brand

Turn our Customers into raving fans!

Qualifications:

At least one (1) year experience as a dispatcher or customer service preferred but not required.

Computer skills - need basic knowledge of Microsoft Word, Excel and Outlook.

Construction/Industry knowledge is preferred, but not required

Excellent customer service and verbal/written communications skills

Ability to pass a background check and drug test