11 Jun
Senior Desktop - Immediate Opening
California, Alisoviejo , 92656 Alisoviejo USA

Vacancy expired!

GAVS Technologies is hiring for a Prestigious Healthcare client in Aliso Viejo, CA.Position is working on-siteThe Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

Required:
  • Days & Hours = Monday - Friday 8am - 5pm
  • 5-7 years minimum related experience

Responsibilities:
  • Perform on-site analysis, diagnosis, and resolution of complex laptop/desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Construct, install, and test customized configurations based on various platforms and operating systems
  • Collaborate with technology team members to ensure efficient operation of the organizations desktop computing environment
  • Where required, administer, and resolve issues with associated end-user workstation network software products
  • Receive and respond to incoming trouble tickets and calls regarding desktop problems
  • Ensure that desktop connections, ie: network jacks are in proper working order
  • Responds to tickets from Service Now and/or escalations from Service Desk - Tier 1
  • PC/Notebook OS Troubleshooting and Repair or Replacement
  • May support/lead internal projects and or initiatives as needed
  • User profile and data backup and restore
  • Application troubleshooting
  • Application support routing and follow-up
  • Printer troubleshooting support routing and follow-up
  • IOS Device customization, eg. iPhone, iPad
  • Project Support/Mass Deployment of hardware and peripherals
  • Submitting HW repair requests to vendors and follow-up; eg. HP, Futura, Royce, etc

Experience
  • Windows Operating Systems expertise
  • Experience working with Executives
  • SCCM
  • Preferred, but not required working with CIO's and VP's
  • Proficient with IOS devices and Apple products
  • Excellent knowledge of laptop, PC, and desktop hardware
  • Excellent knowledge of PC internal components
  • Hands-on hardware troubleshooting experience
  • Basic network troubleshooting and TCP/IP knowledge
  • Time and Prioritization management
  • Active Directory
  • Familiarization and experience with user profiles
  • Extensive equipment support experience
  • Working technical knowledge of current protocols, operating systems, and standards
  • Proven experience with Anti-Virus S/W, and Bitlocker and ServiceNow
  • Experienced with Microsoft Office products
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides

Vacancy expired!


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