11 Jun
Senior Desktop - Immediate Opening
Vacancy expired!
- Days & Hours = Monday - Friday 8am - 5pm
- 5-7 years minimum related experience
- Perform on-site analysis, diagnosis, and resolution of complex laptop/desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
- Construct, install, and test customized configurations based on various platforms and operating systems
- Collaborate with technology team members to ensure efficient operation of the organizations desktop computing environment
- Where required, administer, and resolve issues with associated end-user workstation network software products
- Receive and respond to incoming trouble tickets and calls regarding desktop problems
- Ensure that desktop connections, ie: network jacks are in proper working order
- Responds to tickets from Service Now and/or escalations from Service Desk - Tier 1
- PC/Notebook OS Troubleshooting and Repair or Replacement
- May support/lead internal projects and or initiatives as needed
- User profile and data backup and restore
- Application troubleshooting
- Application support routing and follow-up
- Printer troubleshooting support routing and follow-up
- IOS Device customization, eg. iPhone, iPad
- Project Support/Mass Deployment of hardware and peripherals
- Submitting HW repair requests to vendors and follow-up; eg. HP, Futura, Royce, etc
- Windows Operating Systems expertise
- Experience working with Executives
- SCCM
- Preferred, but not required working with CIO's and VP's
- Proficient with IOS devices and Apple products
- Excellent knowledge of laptop, PC, and desktop hardware
- Excellent knowledge of PC internal components
- Hands-on hardware troubleshooting experience
- Basic network troubleshooting and TCP/IP knowledge
- Time and Prioritization management
- Active Directory
- Familiarization and experience with user profiles
- Extensive equipment support experience
- Working technical knowledge of current protocols, operating systems, and standards
- Proven experience with Anti-Virus S/W, and Bitlocker and ServiceNow
- Experienced with Microsoft Office products
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
Vacancy expired!