11 Jun
Senior Desktop Support Technician
California, Alisoviejo , 92656 Alisoviejo USA

GAVS Technologies - www.gavstech.com - is hiring a Senior Desktop Support Engineer!

Please apply immediately for consideration! Full-Time role in Aliso Viejo, CA
  • Provide daily 2nd and 3rd level technical support for end users/employees via phone support, as well as, maintaining/monitoring the Service Desk incident and request queue's.
  • Work with both employees and vendors to resolve technical problems.
  • Establish the proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintain a stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.
  • Possess, acquire, and maintain the technical/professional expertise required to perform effectively and to create effective customer solutions.
  • Utilize technical/professional expertise through problem solving skills, applying technical knowledge, and product and service management for the various functional areas.
  • Actively appreciate and include the diverse capabilities, insights, and ideas of others while working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Self-impose high standards of performance excellence by assuming responsibility and accountability for successfully completing assignments or tasks; rather than having standards imposed.
  • Utilize Service Now to accurately document, status, prioritize, and track incident or requests.
  • Follow the Service Desk operating procedures to accurately log, assign, prioritize, escalate, and resolve incidents or requests.
  • Understand fundamental operations of commonly used software, hardware, and other equipment for troubleshooting and support purposes.
  • Follow up and make scheduled call backs to customers where necessary.
  • Stay current with system information, changes and updates.

Minimum Qualifications:
  • 5 plus years in Desktop Support
  • Demonstrated interpersonal and customer service skills.
  • Demonstrated ability to organize ideas and communicate oral messages appropriate to listeners and situations.
  • Demonstrated ability to troubleshoot and provide technical support over the phone for standard desktop operating systems (e.g. MS Windows 7/10 and Mac OS), as well as, standard desktop applications (e.g. Microsoft Office (including 365), Adobe Acrobat, etc.), PC/Laptop hardware/peripherals, mobile devices, communication technologies, Citrix, AWS, SCCM, networking, etc.
  • Demonstrated experience administering Active Directory.
  • Demonstrated understanding of various communication technologies/methods, such as, email systems, video conferencing, telecom, Skype, VPN, etc.

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