11 Jun
Support Specialist III
California, Sanfrancisco , 94102 Sanfrancisco USA

Apex Systems has a client with an immediate opening for a Support Specialist III for a 9+ month contract based in San Francisco CA. If you are interested in learning more about this opportunity please reach out directly to Brian McCann at with a copy of your most up to date resume. Position: Support Specialist III Location: San Francisco CA Length: 9+ Month Contract Provide world class technical support for client and partner facing support teams. Mobile Measurement Partners MMPs are best-in-class third party developers who build technology solutions on Graph and Marketing APIs. This role will be responsible for continuously developing/updating documentation describing how clients utilize MMPs to measure and optimize advertising spend with the client. Responsibilities include: technical writing, product troubleshooting, triage and escalation of product issues and bugs, project management. You will work closely with product and technical experts and will be required to continuously learn about the client and MMP services. Candidates will need to be fast learners and able to manage multiple open projects and tasks simultaneously.Required Skills

  • Willingness to understand and articulate complicated and technical systems to internal teams supporting customers relying on 3rd party systems
  • Excellent communication and customer service skills required in order to provide clear and thorough responses to client support teams answering client questions at scale
  • Ability to work across multiple internal teams and manage multiple escalations simultaneously
  • Passion for cutting-edge technology, customer service, and fast paced work environment
  • Experience with the client's products and any enterprise APIs a plus but not required
Education B.A. / B.S. degree or equivalent experienceEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or


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