12 Jun
Texas,
Irving
, 75063
Irving
USA
Vacancy expired!
Job Description: Job Title: Support Technician - III Location: Irving, TX Duration: 12+ Months Description: This is a Team Lead/Supervisor Role Responsibilities: Provides telephone support to field techs via multiple methods while they install hardware at client locations. Provides excellent customer support to internal and external clients. Responsible for accurate tracking and documentation of installation timeline and any problems that may arise. Responsible to insure timely installation of various pieces of hardware. Responds the customer and Retail Solutions personnel via telephone, email, and ticketing system. Provides timely technical resolution of problems or escalations on behalf of customer to appropriate higher level technical personnel. Trouble shoot reported Hardware, software, network problems. Provide case status updates to Customer and Retail Solutions personnel. Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience Management and Technical. Mandatory Skills: Retail Hardware Technical Support Experience and Knowledge Network + and A+ Certifications Management experience
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