12 Jun
Business Engagement Analyst
Vacancy expired!
- Answering questions and demonstrating how to use the technology tools and services that the Firm offers.
- Assisting in the planning, setting up, delivery and support of all Technology activities that help promote the use of tools, services and support that the Firm offers.
- Coordinating and escalating service requests to other appropriate Technology teams to facilitate equipment, training, floor support visits and other IT services to lawyers and BSS members.
- Answers questions and demonstrates the technology tools and services that the Firm offers. The specialist supports walk-ins, appointments, and phone calls.
- Helps visitors to customize their apps and equipment settings to increase their productivity.
- Follows up and collects feedback from the visitors about the services they received.
- Coordinates, advertises and delivers “themed demos” at the Concierge Bar and in other spaces of the New York office when needed.
- Works closely with the Technology Support Team (including Desktop, AV, Training and Business Engagement) to help cover and support the Concierge Bar.
- Provides technical advise, follows up and closes loops as part of t
- provide insightful and personable advice; and
- Deliver professional and hands-on first level technical support.
- Supports business engagement events (such as presentations, tech tune- ups, town halls, summer and associates’ programs, floorwalks and alike).
- Curates the calendar of tech events posted on our internal digital channels (Connect and MediaSpace and alike, as well as posters and other campaign materials).
- Uses the Service Desk ticketing system to escalate issues and to submit equipment and support requests. Using the Firm systems that are in place (such as iManage and SharePoint), keep report of the requests, equipment and other activities.
- Helps keep team materials organized and centralized.
- Strives to develop a better understanding of the business and business needs.
- Identifies and acts upon opportunities for continuous improvement.
- Remains flexible with shift hours and lunchtime based upon the needs of the group.
- Continuously strive to develop a better understanding of the business and business needs.
- Help improve the effectiveness of communication within the department (using the Technology Portal) and the business.
- Identifies and acts upon opportunities for continuous improvement.
- Interest in improving professionally.
- Performs other duties as required by the needs of the Technology Department and the Firm.
- Remail flexible to support the success of the Firm
- A Bachelor’s degree in communications, marketing, technology, business administration or the equivalent work experience.
- Excellent communication skills—both written and spoken.
- ITIL certification and\or practical experience would be advantageous.
- Knowledge of web design tools and techniques on PhotoShop, HTML, SharePoint, or alike.
- Strong interpersonal skills.
- Detail and service-oriented team player who can be flexible with hours and can work independently.
- Able to travel or work overtime, is required.
- This role is based in New York and reports to the Senior Manager of Technology Support and Business Engagement.
Vacancy expired!