13 Jun
Computer Specialist / Help Desk Technician
Vacancy expired!
- Serve as the first point of contact for all IT service requests via phone or electronically.
- Provide outstanding customer service.
- Document all requests and responses into help desk system.
- Diagnose and resolve technical hardware and software issues.
- Escalate problems to appropriate support technicians.
- Setup and administer new Active Directory, email, and application accounts.
- Setup and/or relocate hardware (e.g. workstations, monitors).
- Travel to other local area sites to troubleshoot issues in person.
- Facilitate receiving and inventory tracking of IT equipment.
- Participate in on-call rotation.
- Update job knowledge by participating in educational opportunities.
- Assist with documentation of IT processes and procedures.
- Assist network troubleshooting, monitoring and support.
- Backup all network configurations for disaster recovery.
- Maintain network inventory.
- Support Google Apps Suite.
- Associate degree in Computer Science or a related field. Microsoft certification (MCP) or equivalent preferred.
- Three to five years of hands-on experience supporting users in a production environment.
- Multi-lingual preferred.
- Clearly and concisely communicate to customers in person and remotely.
- Be a self-starter with strong attention to detail and organization.
- Be a team player who can step up when necessary to get tasks done.
- Anticipate customer needs and proactively identify solutions.
- Work with a diverse population of patients and employees.
- Think quickly, multi-task and prioritize workload, escalating when necessary.
- Handle confidential data with integrity.
- Be patient with and/or respond positively to complaints or problems.
- Microsoft Windows 7/8/10 operating systems.
- Microsoft Office 2010/2013.
- Microsoft Internet Explorer and Google Chrome.
- iOS and Android mobile devices.
- LAN/WAN networking basics.
- Microsoft Active Directory.
- Google Application Suite.
- Help desk application usage (TrackIt).
- Printers and scanners.
- Application installation such as Adobe, Microsoft Project, PowerBI Desktop, Vizio, etc.
Vacancy expired!