ServiceNow Consultant

HI,Greetings from WinWire

• Ability to perform development and maintenance tasks primarily related to the ITSM modules of ServiceNow, including Incident, Service Request, Change, Major Incident, Problem, Oncall, and CMDB.
• Proficient in data model design for CMDB including design of relationships, data flows and conceptual and logical data models, data dictionaries
• Proficient in Service-Now auto-discovery and knowledgeable of the platform’s capabilities to interface with other complementary tools
• Ability to configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Change Management, Reporting/Dashboarding
• Experience with scripting in languages like JavaScript, XML or JSON
• Experience integrating ServiceNow with third-party tools using SOAP and REST APIs
• Development experience with other ServiceNow modules including APM, GRC, PPM, and SAM
• Ability to monitor and optimize the health, usage, and overall compliance of the ServiceNow platform
• Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations
• Ability to develop and deliver training classes to teach end users how to use newly developed workflows, features, and functionality

• At least 7-years of experience in supporting and implementing ServiceNow, including in-depth knowledge and experience in best practices on ServiceNow ITSM modules.
• 7+ years’ experience developing and implementing ITSM/ITIL® processes and solutions

• Certified ServiceNow Developer
• Certified ServiceNow Administrator
• ITIL v3 foundation practitioner level certification