Desktop Support Consultant | United States Citizens Only due to federal project

We are looking for candidates for the following position. If you are interested, please forward your updated resume and rate requirement. Please also answer the following qualifying questions when you reply. If you are not interested but know someone who might be, please feel free to forward this info.Job Title: Desktop Support ConsultantLocation: San Juan Capistrano, CADuration: 12+ months contractUnited States Citizens Only due to federal projectSkill Requirements- Desktop Support- Help DeskQualifying Questions- Have you done Windows and Mac level desktop support for clients?- Are you comfortable with handling phone calls for triage from clients?Description Of Services- Ability to conduct live, over-the-phone and remote access level 1-2 troubleshooting of both Windows and Mac computers. Technical certifications are a bonus.- Able to triage technical data submitted then resolve issues within the scope specified in specific SLA’s or escalate to the appropriate service level queue for resolution. ITIL Foundations certification is a bonus.- Experience imaging and building Windows workstations. Basic Batch/Powershell scripting a bonus.- Implement patch management and device monitors with Remote Monitor and Management (RMM) Tool.- Develop documentation of systems, policies, procedures.Requirements:- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.- Experience in using a ticketing platform, preferably ServiceNow.- Skilled in multi-tasking and tracking multiple workflows at once.Detail oriented. - Aptitude for learning on the fly and adapting to new and/or changing responsibilities. - Proficient in Office365 usage and application support. - Excellent written and verbal English skills. - Bachelor's degree in IT related field or equivalent experience. - Able to work 8 hour shift flexible between 7am and 7pm CSTDeliverables- Process Flows- Mentor and Knowledge transfer to client project team members- Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility- Participate in data conversion and data maintenance- Provide best practice and industry specific solutions- Advise on and provide alternative (out of the box) solutions- Provide thought leadership as well as hands on technical configuration/development as needed.- Participate as a team member of the functional team- Perform other duties as assigned.Regards,Gavin