16 Jun
Offshore Delivery Manager /Account Manager
Vacancy expired!
- Managing a portfolio of accounts to achieve long-term success
- Developing positive relationships and handling customers’ needs
- Generating new sales using existing and potential customer networks
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions to the management
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve and identify opportunities for growth
- Communicating with clients to ensure that all of their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new customers
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client's desires
- Acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning consumer behavior to understand changing needs
- Most important Required skills: Excellent communication and listening skills and negotiation skills
- Satisfactory problem-solving skills to help resolve customer complaints or needs
- Required: Work Experience in QA / Software testing or Test Automation or Development (Java)
- Ability to deliver projects and answer inquiries on time – QA / Software testing, Test Automation, Development (Java)
- Onsite – Offshore coordination to analyze requirements, draft proposals and submit them on time.
- Business acumen with a problem-solving attitude
- Excellent verbal and written communication skills to communicate product ideas to clients
- Up-to-date understanding of the industry's consumer behavior
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Advanced motivational and negotiation skills
- Strong organizational skills and attention to detail
Vacancy expired!