17 Jun
Sr. Desktop Support Analyst - Immediate need- Global company
Indiana, Muncie / anderson , 47302 Muncie / anderson USA

Vacancy expired!

Please respond to job posting with resume and contact information

Must be eligible to work in the United States without sponsorship

Our Client:

This is a Global Manufacturing organization for whose business picked-up during Covid Pandemic, due to the nature of their economy-proof products. They have a large presence in North America with a Corporate office on the outskirts of Chicago and several locations throughout Indiana and Ohio.

The Role:

After bringing onboard the most innovative and progressive Support Manager, they began to grow and rebuild their support services. The candidate will provide support to the corporate office employees as well as all executive leadership in addition to coordinating support needs. We are looking for a real expert in Windows 10, Microsoft Office Suite, and End User Technical Troubleshooting. The candidate must be comfortable taking on small projects and have a vested interest in contributing to continual process improvement.

Responsibilities:

Providing support to corporate office staff, white-glove support to executives, and serve as an escalation point for Helpdesk and Regional Team Members

Accurately recording activities in ticketing system

Supporting all-company town halls using Teams Live Events

Identifying frequent/common issues and follows the escalation procedure for problems/major incidents

Coordinating IT Support and Project efforts for assigned plant, office, as well as warehouse facilities.

Managing a relationship with facility management (Plant Managers, Plant Controllers, etc)

Communicates changes and project needs

Tracking equipment and software lifecycles, proposing replacements as appropriate

Obtaining feedback related to overall service satisfaction

Overseeing related IT contractors, serving as a responsible party for timely scheduling and task assignments

Reporting on completion and quality of work

Training third party on Ardagh specific IT standards, policies, and procedures

Ensuring compliance with the company needs and standards

Identifying gaps or inefficiencies in existing operations and proposes solutions/improvements

Executing agreed-upon solutions to completion

Performs change management on the team

Contributing to knowledge base articles and documentation

Submitting purchase requisitions as needed for approval by manager

24x7 On-Call Support for assigned weeks, the primary point of contact within Regional Support for all high priority issues during these periods

Requirements:

Strong support and/or IT infrastructure experience

Server hardware installation, maintenance, and troubleshooting experience (RAID, Hyper-V, File Backup and Recovery)

Microsoft operating systems and applications such as Active Directory, SCCM, SharePoint,

Office365, Stream, Teams and Teams Live Events

Familiar with networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet)

Interest in Automation/Scripting/Programming, tools such as PowerShell and Python

Vacancy expired!


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