Sales & Service Project Lead

Sales Ops Coordinator-CribMaster, Marietta, GAWe Don't Just Build The World, We Build Innovative Technology Too. Come Build The World With Us!This is the career you've been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 53,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are Stanley Black & Decker is the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.CribMaster, a division of Stanley Black & Decker, provides market leading solutions within the Asset Control & Inventory Management world that improve the performance of manufacturing facilities and job sites all over the world. By providing intelligent inventory and asset management solutions, we help customers optimize their operations and serve over 12,000 customers across 36 countries.Who You Are You're a curious problem solver who has the ability to bring big ideas to life. You're creative and scrappy but can navigate a large organization with ease. You're agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. You also have: The desire to be responsible for supporting all sales mini project needs for post sales initiatives at CribMaster. This role will work directly with the Director of Customer Excellence to streamline process that improves the customer and internal team experience.

• 3+ yr in sales, project management, or subsequent CribMaster experience required
• Customer-first mindset with 2+ years direct customer facing experience
• Ability to effectively manage projects and collaborate with cross business teams
• Exceptional written and verbal communication skills
• Demonstrate strong relationship building skills
• Ability to work in a team setting, sharing responsibilities and goals
• Ability to maintain a positive attitude in stressful situations
• Demonstrates capability of using persuasive selling skills
• Ability to learn procedures and concepts quickly
• Ability to work in a fast-paced environment

• Extremely organized and professional at all times
• Demonstrates initiative and always follows-through with both reactive and proactive actions
• Self-motivated individual with the desire to succeed and motivate others
• Excellent computer skills-Microsoft Office Suite; including Outlook, Excel, Word & PowerPoint
• Experience with contact management software i.e. SalesForce.com, is a plus
• Bachelor's degree required

• Manage mini project needs of the sales team with a high level of communication to customers and internal teams
• Coordinate with customers on order progress by working with operations and tracking accurate shipping time frames
• Display a deep strategy focus with each project to resolve quickly, accurately, and prevent like issues in the future
• Have a passion for innovative ideas, coupled with the ability to understand and assimilate different points of view
• Can translate customer and business requirements into long term solutions that improves customer experience
• Demonstrate ability to adapt, with willingness to readily take ownership of tasks and problems, which often extend beyond initial scope of responsibility
• Encourage a continuous improvement culture through the deployment of updated processes coupled with a strong customer-oriented strategy
• Have initiative to actively seek new knowledge and improve skills
• Capture and maintain company and project metrics as required
• Assist in all engagement functions related to communicating changes in work process breakdowns and prioritize issues affecting the customer interaction
• Work quickly to scale great ideas and improvements in a timely manner
• Support thought leadership and explore emerging trends and issues in the industry

• Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
• Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.