18 Jun
Principal IT Security Administrator
Vacancy expired!
Description SAIC is hiring a Principal IT Security Administrator to support one of our contracts while working from home providing support to the division based out of Augusta, Georgia. This job is 100% remote / work from home / virtual. Position Summary:
- Provides Tier-2 technical support to end users on various technical issues and problems relating to endpoint security software and security features enabled within the Windows 10 operating system.
- Responsible for responding to, documenting, and resolving incident tickets in a timely manner according to SLAs.
- Must have excellent problem solving skills enabling them to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to the appropriate resolver.
- This position supports deployment and system policy management of multiple security products from McAfee, Carbon Black, Microsoft, and others.
- Analyze and respond to security events from security data sources
- Interface with customers, service desk agents, and engineers in a polite, positive, and professional manner to resolve escalated technical issues
- Promptly handle incoming support calls and respond in a timely manner within documented SLAs to support tickets
- Document actions in tickets to effectively communicate information internally and to customers
- Adhere to policies, procedures, and security practices
- Resolve problems independently and follow documented escalation procedures
- Monitor systems to detect incidents or unauthorized/malicious activity
- Recommend improvements to procedures and guidelines related to support services
- Maintain technical knowledge and stay current on work related emerging technologies and industry best practices
- Identifying or investigating and escalating potential issues affecting IT security
- Troubleshooting and resolving technical issues related to IT or cyber security infrastructure such as: networks or Firewall or Virtual Private Network or Web proxies/gateways or Intrusion Detection & prevention systems or Host security systems
- High School Diploma and 13+ years of experience; OR Associates and 11+ years of experience; OR Bachelors and 9+ years of experience; Masters and 7+ years of experience; PhD and 4+ years of experience
- Minimum 3 years of SOC, InfoSec, or cybersecurity threat management related experience
- Must be a US citizen
- Top Secret clearance or higher is required
- Valid CompTIA Security+ CE certification
- Demonstrated familiarity with STIG requirements within DoD environment required
- Experience performing vulnerability scans and providing remediation recommendations
- Experience recommending and implementing technical change in IT organizations
- Excellent verbal and written communication skills
- Must be a team player
- Self-motivated
- Life-long learner who enjoys staying current on emerging technologies
- Ability to analyze and solve problems independently
Vacancy expired!