ServiceNow Architect

As an BlackRock ServiceNow Architect you will manage the governance, architecture and execution of ServiceNow projects and on-going support for Human Resources. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders with the following responsibilities: • Lead Technical Solution aspects of ServiceNow implementations specific to: design, solution architecture, functional implementation and evaluation of business needs• Developing a thorough understanding of the requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution • Lead the governance and prioritization process for HR ServiceNow projects• Building a trusting relationship with major project stakeholders and leading them to adoption of the best solution• Monitor system validation / UAT and manage defect fixes to closure• Work closely with the BlackRock Enterprise ServiceNow team in the migration of release items to productions Qualifications, Skills & Experience:• 5+ years total HR Technology experience and familiarity with common HRIS systems, such as Workday, SAP, Oracle, SuccessFactors • 3+ years of ServiceNow implementation hands-on experience for HR• Participated of ServiceNow HRSD implementations including case management, portal, service level management, agent workspace, advanced work assignment, reporting, and performance analytics.• Detailed understanding of all configuration items / options related to HRSD, including HR profile, integrations, COEs, Services, Service Catalog, Agent Workspace, Knowledge Management, workflows, approvals, assignment rules / advanced work assignment queues, User / HR criteria, notifications, SLAs, Employee Service Center / Content Delivery, Reporting, Performance Analytics• Capable of understanding business requirements from non-IT stakeholders, and translating requirements to ServiceNow solution capabilities• Understanding of HR processes, delivery models, and organizational structures• Comfortable / capable of communicating with senior (non-IT) executives at the director level and above• Familiarity with key HR legal and regulatory concerns, such as privacy, FMLA, GDPR, etc.• Experience working in global projects with resources spanning multiple time zones and support from contingent workers