ServiceNow Development Lead

When you join New York Life, you're joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

• The ServiceNow Development Lead will be a member of the Service Management Office and drive cross-functional technology for delivering projects on the ServiceNow SaaS platform to meet critical technology and business requirements.
• This is a specialized job function that focuses on the requirements gathering, configuration, development, and maintenance of ServiceNow.

• The Primary function is to deliver functionality and maintain the ServiceNow platform.
• A firm grasp of ITSM processes (Incident Management, Change Management, Problem Management, Configuration Management, and Asset Management)
• Aid with requirements gathering and apply best practices to development.
• Assist and oversee production releases while partnering with internal teams to ensure stakeholders are involved with testing and verification.
• Review and identify performance and security issues or concerns.
• Ensure alignment to NYL standards.
• Follow the enterprise change management process to deploy fully tested and documented solutions to a production environment.
• Investigate and advise on new features released by ServiceNow and what impact it could have to current processes.
• Drive automation to replace manual operations
• Collaborate with Enterprise Architects and Solution Engineers to deliver projects
• Train development teams and new users on services and capabilities
• Provide tier 2 and 3 production operational support
• Potential for off-hours incident response
• Actively engage with peer technical teams to ensure alignment of business goals
• Willingness to learn new and emerging technologies and implement in a short time
• Ability to multi-task and manage tasks with varying priorities
• Self-motivated, innovative and able to work across diverse technical and non-technical teams.
• Must be self-directed and willing to learn new tools and services to stay up-to-date with our evolving platform
• Ability to communicate to non-technical and technical resources

• 4-8+ years ServiceNow development and administration in an enterprise environment.
• Ability to configure, develop, and implement functionality within ServiceNow.
• Demonstrable Service Catalog, Service Portal and Configuration Management experience
• Ability to relate to software engineering challenges and practices

• Education: BS degree or on the job, hands on work experience in liue of a degree also acceptable.
• 5+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, discovery.

• 2+ years with Cloud (IaaS, PaaS, SaaS) services and platforms other than ServiceNow.
• ServiceNow System Administrator Certification.
• Experience delivering automated solutions and implementation of highly scalable, highly available services.
• Other ServiceNow certifications such as App Developer.