Area Maintenance Supervisor - Apartment Maintenance

Lion Real Estate Group is seeking an Area Maintenance Supervisor to join the team atour Nashville portfolio of multifamily properties.

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JOB TITLE: Area Maintenance Supervisor

FLSA CLASSIFICATION: Exempt/Salaried (plus $200/week premium pay when taking emergency calls)

JOB CLASSIFICATION: Regular, Full-Time

EEO-1 CLASSIFICATION:Craft Workers

REPORTS TO:Property Manager

JOB LOCATION: Nashville, Tennessee

JOB PURPOSE:

The Area Maintenance Supervisor plays a vital role in the company’s day to day impression on existing and prospective residents and is expected to maintain a high level of quality customer service and professionalism while ensuring that all company maintenance policies and procedures are consistently followed. The Area Maintenance Supervisor is responsible for all property maintenance activities at the assigned locations, including general maintenance repairs, apartment make-readies, preventive maintenance, inventory management, and monthly maintenance budget monitoring.

SUPERVISORY RESPONSIBILITIES:

- Oversees the daily workflow of the maintenance department at assigned properties

- Assists the Property Manager in directing the work of the maintenance technicians, make-readies, porters, and housekeepers at assigned properties

- Provides on-going direction, guidance, and training to maintenance personnel

ESSENTIAL FUNCTIONS:

- Ensures all company maintenance policies and procedures are implemented and enforced.

- Ensures that company standards for the performance of maintenance functions are consistently maintained.

- Ensures quality control checks of all final products (i.e. unit turns, preventive maintenance, rehab projects).

- Walks property daily and inspects vacant apartments.

- Oversees preventative maintenance activities and coordinates large preventative maintenance projects.

- Ensures all maintenance emergencies are addressed in a timely fashion.

- Ensures on-call work schedules for maintenance staff are appropriate to property needs and works on call when business needs arise.

- Assists in completing unit turns, appliance and HVAC repairs, structural, plumbing, and electrical repairs, grounds keeping, and other assigned duties.

- Paints and turns vacant units, including rehab units as needed.

- Cleans and repairs swimming pools.

- Ensures the physical well-being and curb appeal of the apartment community including grounds cleanliness

- Prioritizes service requests, Make-Ready board, service records, and inspects all work assignments for completion according to Company standards

- Monitors vacancy reports to ensure unit turn times are completed according to established property standards and manages the number of rent-ready units

- Assists with move-in and move-out procedures

- Oversees, delegates, and completes work orders to ensure they are completed in a timely and cost-efficient manner.

- Monitors open work orders and, when necessary, takes steps to remedy outstanding issues.

- Brings all resident issues to the attention of office personnel and informs property managers of any issues observed in housing units

- Assists in overseeing renovations and unit turnsas needed

- Assists in scheduling and overseeing vendors for site work

- Monitors on-site shops, including inventory management and works with maintenance staff to keep on-site shops in order

- Coordinates with manager to order supplies while maintaining the appropriate expense budget allotted per property.

- Works collaboratively with Property Manager to prepare for all city and internal property inspections.

- Ensures Company Safety Program and OSHA safety requirements are being followed and conducts routine property safety inspections.

- Maintains annual fair housing certification for maintenance (via Gracehill)

- Maintains regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends

- Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times

REQUIRED SKILLS/ABILITIES

- Excellent verbal and written communication skills. (English)

- Excellent interpersonal and customer service skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Ability to create and maintain strong vendor relationships

- Team player with excellent leadership skills

- Ability to work independently, prioritize duties, manage time efficiently, and multi-task.

- Ability to function well in a high-paced and at times stressful environment.

EDUCATION & EXPERIENCE:

- High School Diploma or equivalent

- 2 years residential maintenance experience

- 1+ year of experience in maintenance supervisor or other related leadership role

- 1+ year of experience in multifamily property management highly preferred

- HVAC/EPA Certification

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Frequently stand, walk, sit, and reach with hands and arms

-Ability to stand, climb stairs/ladders and walk property regularly

-Ability to use hands to handle tools, feel objects, or control machinery as outlined in job description

-Ability to stoop, kneel, crouch, or crawl to complete daily tasks

-Ability to regularly lift and/or move 15 lbs., frequently lift and/or move 25 lbs., and occasionally lift and/or moveup to 50 lbs. Any lifting above 50 lbs. must be done with assistance and/or material handling equipment.

REQUIRED TRAVEL:

-Must have valid driver’s license and automobile insurance.

-Occasional need (10-25% of the time) to utilize personal transportation to inspect apartment community, pick up supplies and other property errands, or to assist at sister properties as directed by the supervisor.

-Occasional use of property golf cart may be necessary, if applicable to the property

BENEFITS OFFERED:

- Medical Insurance

- Dental Insurance

- Vision Insurance

- Voluntary Benefits (Accident, Life, Hospital Indemnity, and Pet Insurance)

- Third-Party Benefits Concierge

- 401(k) Retirement Savings Plan - 4% Company Match

- Paid Time Off: Vacation, Sick Leave, Holidays

- Employee Assistance Program

- Perks andRewards Program

Successful completion of background and drug screening required prior to beginning employment