Help Desk Coordinator

TECHEAD is seeking qualified applicants for the following Contract position – Entry Level IT Technician / Huntsville AL – (JOB-15076). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!You can find more about our team and values by checking us out at

• Recent and Relevant Help Desk Experience
• Great Customer Service Skills, Strong analytical, troubleshooting, and typing skills
• At least 1 yr of IT Phone Support experience
• Experience with Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Sharepoint, Active Directory, Skype, Mainframe, Print management tools
• Experience working with ticketing systems. (ServiceNow ticketing system experience is preferred).
• Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
• Experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal
• Ability to multitask while the client is on the phone by researching knowledge and documenting tickets
• Proficient at exercising self-discipline and mindfulness in an open call center environment
• Experience working in a contact center environment where the importance of adhering to scheduled breaks is measured
• Experience working and performing well in an environment where individual performance metrics and scores are measured monthly

• Ability to work an 8-hour shift within 6 AM-6 PM EST time span as needed
• Flexibility to support 24x7 shifts during inclement weather events including holidays and weekends as needed.