22 Jun
IT Administrator at Senior Living Community
Vacancy expired!
Job Description:
Looking for the independence to own IT operations for a vibrant community? Seeking an exciting and supportive IT team? Want to take your technical and communications to skills to the next level? Desktop and technology support on premise at Canterbury Woods, senior life plan community in Pacific Grove, CA. Support for standard software, hardware and other miscellaneous software applications. We are predominantly a Microsoft shop, making extensive use of a variety of Windows platforms (Windows 10). Limited travel to other sites in the bay area may be required several times a month. Responsibilities- Serve on-premise as tier 1 technical support for software and hardware
- Provide technical support to residents per agreed upon schedule
- Provide technical support of the resident business office equipment
- Monitor, research, and resolve support tickets in a timely manner
- Assist in administration of and become familiar with community-based technologies (including phone, POS and resident safety and security systems)
- Maintain community IT asset documentation
- Adhere to and reinforce help desk policies and procedures on day-to-day basis
- Participate in meetings and other community-based activities as requested by the executive director at the community
- Maintain a strong and healthy working relationship with community staff and residents
Escalate issues to the appropriate tier two support entity within or outside the organization as necessary
Deploy hardware and software in coordination with IT and community resources
Maintain comprehensive documentation practices in help desk ticketing software
Assist in the implementation of community-based IT projects
Communicate frequently with and take direction from the executive director at the community
- General IT network and data systems knowledge
- Knowledge of iOS and Android devices
- Strong communication, customer service, and interpersonal skills
- Ability to work a non-standard schedule (e.g., Monday through Friday, 9am 6pm or 10am 7pm)
Detail oriented with analytical and troubleshooting skills
- 2+ years of desktop support experience, Windows 7, Windows 10, Active Directory, and wireless connectivity
Bachelor's degree in computer science or engineering preferred
Vacancy expired!