25 Jun
End User Services - Desktop Support
California, Carmichael , 95608 Carmichael USA

Vacancy expired!

Job Description

#INDIST
  • NTT DATA's Client is seeking a End User Services - Desktop Support team member to
  • respond to customer requests received via the Service Management application.
  • Fulfills requests of moderate to high complexity.
  • Interacts with the customers in a courteous and professional manner.
  • Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.
  • Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices.
  • Identifies potential issues that could adversely impact end-user experience and takes corrective action.
  • Participates in low complexity local and enterprise projects.
  • Performs proactive maintenance on devices.
  • Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.
  • Understanding and adherence to policies and procedures.
  • Must have reliable transportation and willing to drive between multiple sites in the Sacramento area

Vacancy expired!


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