IT Support Services Specialist Supervisor

RESPONSIBILITIES:Kforce has a client that is seeking an IT Support Services Specialist Supervisor in Fort Lauderdale, FL.Responsibilities: Provide supervisory assistance to the IT Support Services manager by collecting and reporting operational metrics, oversee key projects and tasks, ensure processes are followed, follow up on ticket assignments, and engage in appropriate support activities Provide Help Desk and Site support services for applications, workstations, terminals, data network, telecom, printing/output, and other computing peripherals Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability Enter all calls in the Help Desk tracking software, including detailed information Monitoring and track help desk requests, communicate the status of problem resolution with the users Participate in monitoring and maintenance of system key process improvements Manage user, computer accounts and the Active Directory objects Troubleshoot and resolve network hardware and software problems Follow established policies, procedures, and technology standards to ensure system availability and security Maintain and manage proper IT documentation Maintain and manage computer, peripherals, and presentation equipment Responsible for receiving and responding to all Help Desk calls and emails acting as first line of contact for employees seeking computer assistance Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner Conform with and abide by all regulations, policies, work procedures and instructions Respond promptly when returning telephone calls and replying to correspondence and faxes Professional to representant the companyREQUIREMENTS: Associates or Bachelor's degree; Preferred major/area of study Computer Science/MIS Certifications (e.g.: ITIL, CompTIA A+/Network+/Security+, Microsoft certs, etc.) Required IT support education, training, licenses, accreditation or certification and number of years and type of directly related experience; If applicable, please identify if an alternate -equivalency- of a combination of education and experience is sufficient At least 5 years of experience in a Help Desk/Desktop support in an enterprise environment Ticket and service request fulfillment Site support desktop management ITIL and PMP best practices Experience communicating with and supporting IT end users Experience identifying and troubleshooting hardware and software problems Experience working in a team environment Experience managing vendor/supplier relationships and service levels Knowledge of SCCM (or similar deployment software) Advanced knowledge of TCP/IP and basic switching, routing, and firewall concepts Advanced knowledge of Microsoft Windows desktop and server operating systems (e.g.: WinXP, Win7, Win8, Win10, WinSvr 2003/2008/2012/2016/2019) Advanced knowledge of MS Active Directory structures, objects, security, and administration Advanced knowledge of MS Terminal Services, IIS, Exchange, and SQL database concepts, a plus Advanced knowledge SNMP, RMON, ping, traceroute, nslookup, and other network management protocols, utilities, and topics Advanced knowledge of anti-virus, anti-malware, and anti-SPAM solutions Advanced knowledge of desktop imaging and backup technologies Knowledge of thin terminal technology (Wyse, MS terminal services)Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.