IT Infrastructure Systems Engineer

Job Description: Job Title: IT Infrastructure Systems Engineer Department: Technology Reports To: IT Infrastructure Supervisor FLSA Status: Exempt Salary Grade: 20 ($69,483.25 - 81,745) DOE Revision Date: 08/2020 SUMMARY The IT Infrastructure Systems Engineer is responsible for the overall maintenance and operations of secure and highly available computing platforms, servers, storage devices, and networks. The IT Infrastructure Engineer will plan, direct, install, maintain, upgrade, and continuously monitor and improve the operating environment. This includes identifying and responding to incidents and problems and planning for growth. The IT Infrastructure Engineer shall deploy the release of new technologies and well as design, install, configure, test and maintain servers, storage devices, networks, operating systems and related utilities and hardware. The ideal candidate for this position has at least 5 years of experience in a hands-on role in a fast-paced, dynamic environment, who serves the needs of a technically advanced community bank. A successful person in this role is highly accountable, able to build professional working relationships, driven by a sense of urgency, creative and innovative, passionate in all they do, and willing to say what they mean and mean what they say. SBMC is excited to add to our team individuals who embrace technology excellence, seek to wow their customers, and to fulfill the Bank's vision of Investing in the future as your local independent bank. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Design, build, maintain, monitor, and support infrastructure environments and data center facilities
• Act as technical liaison between the IT Infrastructure team and Business Systems Analysts to provide insight into upcoming implementations and strategies including validation of ongoing solutions supportability.
• Continuously monitor and evaluate IT Infrastructure security, providing ongoing recommendations and reporting any issues when appropriate.
• Implement and maintain a global VMware virtual infrastructure.
• Install, configure, and maintain various bank systems, including a multi-tiered storage environment; global Active Directory; Clustered File Server; various multi-vendor server hardware, including blade and rack-mounted servers as well as converged infrastructure platforms; web and application servers for production and disaster recovery environments; and the Bank telephone system.

Provide after-hours support for infrastructure-related emergencies as well as off-hours system maintenance

• Plan, develop, organize, write, edit and keep current documentation including project plans, project proposals, technical operation documentation, procedure documentation, network diagrams, data flow diagrams, technical support documentation, and scope of work documentation.

• High School Diploma or General Education Degree (GED)
• 5 years of experience in general Data Center Management

• 5 years of experience with increasing responsibility in a network administration role

5 years of experience with computing server and hardware management
• 5 years of experience with systems administration
• 5 years of experience with SAN technologies

• Bachelor's degree from an accredited college in Computer Science, Information Technology, Business, Banking, or related field
• Work experience and/or training in banking, finance industry

• VMware certification

MCSE, MCITP, and CCNP certifications
VCP or CCNA certification
• Microsoft Exchange Server experience
• Experience with HP and Dell servers and/or Nutanix converged infrastructure

Experience with computing support roles desired, including security administration, service desk, and operating system support
• Working technical knowledge of Linux operating systems (i.e., RHEL and Ubuntu)

• Architecture: Understand and use IT enterprise principles, guidelines or rules to direct the process of acquiring, building, modifying and interfacing IT resources throughout the enterprise.

• Cloud Computing: Deliver of computing services over the Internet including servers, storage, databases, networking, software, analytics, and intelligence to offer faster innovation, flexible resources, and economies of scale.

• Data Center: Build, maintain, and operate a local, remote or cloud-based capability to operate hardware and software systems using server, network, and storage solutions

• Network: Build, maintain, and operate an enterprise network using LAN and WAN technologies using local or vendor provided services.

• Servers: Build, maintain, and operate computing platforms including hardware and operating systems.

• Storage: Build, maintain, and operate a tiered storage environment including on-premises and cloud solutions.

• Telephony: Build, maintain, and operate a VoIP telephone system including hardware, software, and third-party capabilities.

• Database: Build, maintain, and operate database systems. Responsible for physical database design, security enforcement, monitoring performance, and enforcing organizational standards.

• Monitoring: Use on-premises or cloud, COTS, or freeware monitoring solutions to gather metrics about the operations of the IT environment's hardware and software to ensure everything functions as expected to support business applications and Infrastructure services.

• ITIL: Manage delivery of IT business services to internal/external bank customers. This is done through managing business systems, delivering high performing solutions, correcting reliability issues, ensuring systems are secure, tracking progress and Key Performance Indicators, managing, and ensuring the proper delivery of services by assigned IT professionals.

• IT Security: Implement cybersecurity strategies to prevent unauthorized access to organizational assets such as computers, networks, and data. Maintain the integrity and confidentiality of sensitive information.

• Technical Writing: Create content for technical and instructional manuals, training guides, and assessments. Organize content into a document that can be easily understood

• Project Management: Responsible for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.

• Competitive, market-based pay

Comprehensive insurance benefits package including medical, dental, vision and more
• 401(k) plan with maximum 6% employer match
• Profit Sharing plan

Generous paid time off plans
• Employee Health and Wellness program