09 Jul
Product Support Spec II
Vacancy expired!
- Assist in standardizing the service delivery model for all existing service products provided to clients of ADP TotalSource.
- This will include, but is not limited to gathering data on existing products, preparing appropriate documentation (i.e. policies and procedures, training materials, audit materials, etc.), offering training & support, and auditing improvement of the processes.
- Provides input and requirements for the enhancement and development existing products.
- Will work with the region, Central Operations, and other functional departments inside and outside ADP, to assess process needs and identify product issues.
- Reviews changes in products and ensures compliance in processing, procedures, and reporting.
- Works with management in identifying areas for improvement and developing plans for change and/or developing written procedures.
- Provides subject matter expertise input into the design and development of new product, features and processes.
- Conducts QA and testing of change requests and other projects as necessary.
- Maintains a broad knowledge base encompassing the evolving TotalSource application product set.
- Provides information and explanation to users and support functions within the TotalSource environment.
- Ensures successful implementation of business requirements into product feature/function set.
- Act as an additional liaison with product vendor relationships as appropriate.
- Analyze operational workflows and processes and develop standards and policies and procedures from product/practices gathered.
- Also work with IT to enhance supporting systems as well deploy new systems that will improve operational efficiencies.
- Develop project plans and schedules and work with all functional areas to bring projects to completion on time and within budget.
- Support field and operational service staff in improving the quality of their service deliverables and activities.
- Works on the most complex systems analysis assignments fairly independently.
- Gathers information, analyzes and formulates logical statements for developing and modifying specifications.
- Receives general direction; works independently most of the time.
- Regularly operates under deadlines and subject to extreme workloads.
- Performs other relevant duties and assignments as directed.
- 3-5 years experience in product development/support, human resources, benefits or payroll, or related fields.
- Bachelors degree in product development or related fields (or equivalent in education and experience).
Vacancy expired!