Days Inn Seattle
9100 Aurora Ave North
Seattle WA 98103
Currently looking for: MONDAY THROUGH FRIDAY (Full Time)
Morning Shift 7:00AM to 3:00PM
Mid Shift 3:00PM to 11:00PM
Night Audit 11:00PM to 7:00PM
WEEKEND: SATURDAY& SUNDAY (Part Time)
Morning Shift 7:00AM to 7:00PM
Night Audit 7:00PM to 7:00AM
TITLE: Hotel Guest Service Agent or Hotel Front Desk Night Auditor
IMPORTANT Please be specific on which shift you're applying to, thank you.
Seriously Inquires please, we're ready to hire TODAY!
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
PRIMARY DUTIES AND ACCOUNTABILITIES
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received, Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. Properly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff.
Must be flexible and able to work mornings, evenings, nights, holidays and weekends.
Please email your resume or stop by the hotel with your ID. Thank you!