Position is located at the winery in Chelan, WA. We offer housing in Chelan.
We are in the business of delighting our customers. The way we achieve this mission is through delivering excellence. That means excellence in our products, service, customer interaction, and overall customer experience. The core of the Siren Song brand is about hospitality that is delightful and memorable. Our Food and Wine Servers, aka Guest Services Associates are the first introduction to the Siren Song brand for most of our customers. Everything you say and do in this role is critical to supporting our business mission. You will be a brand ambassador first and foremost.
RESPONSIBILITIES & DUTIES - GENERAL
Greet and welcome all guests to the winery in a friendly, kind, and polite manner.
Assist in the seating, comfort, and safety of our guests.
Inform our guests vis a vis our wines, our winery, and our history; you will be expected to know our wines and be able to fluently communicate about varietals, blends, vineyards, and our winemaking style.
Take wine and food orders then serve guests in the tasting rooms and patio areas.
Master the POS system in order to accommodate all guest purchases and transactions.
Clean bar, tables, counters, stemware, etc. and maintain the highest level of hygiene and health standards.
Assist with the re-stocking of wine, food, and supplies inventory.
Assist will food preparation. Assist with event set-up, support, and breakdown.
Assist with winery production activities (e.g. harvest/crush (vendage), bottling, packaging, labeling, cleaning, etc.)
Attend staff meetings. RESPONSIBILITIES & DUTIES - SALES
Promote bottle and case sales to guests; an acceptable level of sales success (to be communicated) is expected.
Promote our wine club to guests; an acceptable level of sales success (to be communicated) is expected.
Assist with delivering wine to guests when required. RESPONSIBILITIES & DUTIES – ALCOHOL SERVICE
Open and close the restaurant and tasting room following checklist procedures.
Learn and follow Siren Song “High Touch Hospitality Steps of Service”
You must obtain a WSLCB Class 12 MAST permit in advance of hire. Strictly adhere to all MAST rules and regulations regarding the service of alcohol.