13 Jul
Salesforce Business Analyst
California, Cortemadera , 94925 Cortemadera USA

Vacancy expired!

TITLE: Salesforce Business AnalystLOCATION: Corte Madera, CA OR Tracy, CA TYPE: Direct Hire/Perm NO THIRD PARTIES - CLIENT IS UNABLE TO SPONSOR

This position will be mostly onsite with some flexibility to work remote per business needs.

Some relocation assistance for the right candidateOur client is seeking a Salesforce Business Analyst to analyze and sort large amounts of contact center Salesforce data to identify performance and volume trends and anomalies. Salesforce Business Analyst plays a critical role in ensuring success of client’s Contact Center teams. RESPONSIBILITIES
  • Develop and maintain well-structured reports, dashboards, and data visualizations that empower self-service data access and help to support strategic and tactical decision-making for the Contact Center Team and strategic partners
  • Ability to provide Salesforce training and end-user support
  • Recommend business opportunities through data analysis
  • Importing sales and service data as well as generating Salesforce reports
  • Knowledge of Salesforce Architecture that encompasses API and Metadata objects
  • In-depth knowledge of Salesforce products and their functionalities.
  • Ensuring sufficient data quality is maintained so that the data can effectively support the business process and reporting accuracy
  • Create mappings between fields in the different sources and systems
  • Client and recommend business opportunities through data analysis
  • Provide timely status updates on projects and initiatives
REQUIREMENTS
  • 2-3 years of experience as a Salesforce Administrator in a similar environment
  • Experience with relational SQL and SQL Server databases, including Postgres, MySQL, or NoSQL
  • Experience performing root cause analysis on internal and external data and processes to solve specific business questions and identify enhancement opportunities
  • Strong analytic skills related to working with unstructured datasets
  • Proven experience processing and extracting value from large ambiguous datasets
  • Client and recommend business opportunities through data analysis
  • Strong project management and organizational skills
  • Experience supporting and working with cross-functional teams in a dynamic environment
  • Understanding of contact center metrics, processes, and practices
PREFERRED
  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator

Vacancy expired!

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