Service Desk Analyst

Zachary Piper Solutions is seeking a Service Desk Analyst to provide Tier I and Tier II Support in Arlington, VA. The Service Desk Analyst will be responsible for resolving all Active Directory, hardware, software, and network issues.MUST HAVE AN ACTIVE SECRET CLEARANCECan hold a TSMUST HAVE A COMPTIA SECURITY+ CERTIFICATIONResponsibilities of the Service Desk Analyst include:• Provide tier 2 IT support• Perform Active Directory password resets (NO outsourcing) • Image and deploy hardware• Manage and resolve incident support tickets • Answer questions via phone, email, live chat, and instant messageRequired Qualifications for the Service Desk Analyst include:• MUST HAVE AN ACTIVE SECRET CLEARANCE • REQUIRED CERTIFICATION: COMPTIA SECURITY+ CE • MUST HAVE IT EXPERIENCE IN A DOD/MILITARY ENVIRONMENT• 3-5+ years of Help Desk or Desktop Support experience in a Windows environment and in BMC RemedyCompensation for the Service Desk Analyst include:• Salary Range: $60,000 - $70,000 depending on experience• Full Benefits: PTO, Paid Holidays, Cigna Healthcare, Cigna Dental, VSP Vision, 401k with ADPTSKeywords: desk top, desktop, desktops, support, service, service desk, service-desk, field service, help desk, helpdesk, help-desk, it, information technology, specialist, technical, technology, tier 2, tier ii, tier 1, tier I, tier 3, tier iii, ticket, tickets, active directory, password, service desk, service, field service, windows, Microsoft, azure, systems, system, software, network, troubleshoot, technician, incident, problem, request, issues, remedy, hardware, computer, computers, laptop, senior, manager, lead, federal, government, dod, defense, clearance, security clearance, secret, ts, top secret, top-secret, hybrid, windows 10, ad, passwords, intune, bitlocker, bit locker, dmv, district of columbia, dc, va, virginia, md, Maryland, Fairfax, tysons, mclean, Fairfax county, northern virginia, department of defense, military, army, navy, air force, air-force, airforce, marine, marine corp, marine cops, marines, national guard, clearance, security+, comptia, sec+