Digital Marketing Analyst/Consultant

Direct client is looking for the consultant with experience with

• Accountable for
  build and run operations associated with
  Global Marketing Applications.
• Responsible for IT service delivery for omni channel projects and capability requirements.
• Establishes and measures unit performance metrics and ensures IT delivery resources are appropriately engaged to meet project commitments.
• Closely partners with IT Business Partnering, IT Service Integration and Enterprise Architecture to ensure alignment.
• Assists in developing strategic and collaborative partnerships with
  Global Marketing Applications vendors and service providers.
• Partners very closely with adjacent IT teams to ensure the delivery and operations of digital capabilities and that Global Marketing Applications capabilities are fully understood and leveraged.
• Matrix leadership of IT resources in other IT functions: responsible for ensuring that all IT functions are successful in their delivery of Key matrix IT partner functions include enterprise and data architecture, application support & maintenance, program management, information & data management, collaboration services and infrastructure services.
• Provides technical thought leadership to matrix teams.
• Negotiates technical solutions with business areas to ensure goals and objectives are met while supporting their business objectives.

• Demonstrated experience in delivering
  Global Marketing Applications specifically supporting Campaign Management, Consent Management, Home Office Email, Engagement Data and Website Integration and managing/partnering with software vendors and service providers.

• Background working in or with a regulated industry. BioPharma is a plus.
• Proven track record of successful IT delivery and ongoing operations.
• Excellent collaboration and communication skills with the confidence to build strong partnerships with business capability managers, IT colleagues, external technology partners and service providers.
• Excellent skills working within an IT matrix to define, deliver and run digital capabilities.
• Deep analytical skills and logical thinking to identify and resolve technical issues.
• Experience with application maintenance and support as well as troubleshooting application and data related issues.
• Experience with Project Management and leading projects to completion. Familiar with
  agile and scrum methodologies.
• Ability to apply technical solutions to business processes.
• Familiar with Change Management Process.
• Experience managing offshore technical teams.
• Experience with creating business process flows, application workflows and architectural diagrams. Understanding of infrastructure setups and managing deployments ranging with varying complexities.
• Experience with organizing and leading conference calls to troubleshoot issues with stakeholders which can include the business.
• Knowledgeable with data migration process.
• Knowledgeable with Project Security Reviews, Application Vulnerability Assessments and Data Privacy Reviews.
• Knowledgeable with Application decommissioning and archiving participation.

• Must have hands on experience with
  Salesforce Marketing Cloud administration, configuration, development and ongoing support.
• Experience with Salesforce Customer 360 and Interaction Studio is a plus.
• Experience with OneTrust consent management is a plus.
• Experience with integration with web platforms such as Salesforce and Adobe Experience Manager.
• Knowledgeable of middleware platforms such as Mulesoft and Webmethods.
• Knowledgeable of programming languages such as amp script and javascript.
• Experience with service support ticketing and configuration management such as JIRA and ServiceNow.
• Understanding of Web and Cloud Computing and Network Protocol and Topology.