Product Support Specialist
Vacancy expired!
Description This position is part of the client strategy and services department and works closely with all other departments to ensure a successful client experience. The primary objective of this role is to ensure that our clients quoting, and procurement experience is handled promptly, options are communicated efficiently, products are priced competitively, & availability is considered and meets the clients needs. This position will also be expected to work with client on a daily basis to determine the correct product fit to solve their technical need. The Product Specialist will work with support teams, Client Strategy team and architecture team to ensure correct solution for clients need.The Product Solutions Specialist will maintain a consistent schedule to provide the following services:
- Daily review of new client requests for products, services and subscriptions
- Consistent communication with clients to clarify needs and options to solve technical need
- Consistent follow up with clients regarding quotes that have been sent, but not yet approved
- Develop an understanding of client base to satisfy ongoing procurement needs
- Consistently look for ways to provide better solutions and products for our client base
- Critically think about the product solution that is being requested
- Maintain templates of standard product recommendations
- Have a Can-Do Attitude when quoting new products or solutions - Finding the solution and then determine where we can source the solution
- Make vendor relationships to stay ahead of product availability and maximize promotions for our clients
- Be the product expert for all product standards
- Bachelor's Degree or higher strongly preferred in Information Systems & Technology and/or Business Administration
- Account management & business process experience required
- 5+ years of experience in IT/IS related field
- Experience working in a fast-paced technology environment
- High comfort level with verbal and written communication with senior leadership positions
- Excellent oral and written communication skills
- Strong ability to manage time effectively in a dynamic environment
- Good analytic and problem-solving skills
- Ability to work independently with minimal supervision
- Ability to work successfully with an integrated support team
Vacancy expired!