19 Jul
Business Data Analyst
Vacancy expired!
TITLE: Business Data AnalystLOCATION: Tracy, CA or Corte Madera, CATYPE: Direct Hire/PERMINTERVIEW PROCESS: 2 to 3 interviews including an SQL Coding Exercise NO THIRD PARTIES - CLIENT IS UNABLE TO SPONSOR
This position will be mostly onsite with some flexibility to work remote per business needs.Our client is seeking a Business Data Analyst to analyze and sort large amounts of contact center data to identify performance and volume trends and anomalies. The Business Data Analyst plays a critical role in ensuring success of our Contact Center teams.RESPONSIBILITIES- Answer and resolve on demand business inquiries and analysis
- Analyze and track data trends while gathering data via SQL or OLAP Cube
- Recommend business opportunities through data analysis
- Provide timely status updates on projects and initiatives
- Self-driven ability to gather data and documentation to support optimization and company vision
- Completes post-mortem analysis to highlight areas of opportunities and planning adjustments
- 5+ years of experience as a Data Engineer/Business Intelligence
- Experience with relational SQL and SQL Server databases, including Postgres, MySQL, or NoSQL
- Advanced working SQL experience and expertise working with relational databases, query authoring (SQL), and working familiarity with various SQL dialects.
- Create and maintain optimal data pipeline architecture
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL Server Suite
- Experience performing root cause analysis on internal and external data and processes to solve specific business questions and identify enhancement opportunities.
- Strong analytic skills related to working with unstructured datasets.
- Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
- Proven experience processing and extracting value from large ambiguous datasets.
- Strong project management and organizational skills.
- Experience supporting and working with cross-functional teams in a dynamic environment.
- Salesforce Architecture that encompasses knowledge of API and Metadata objects
- Understanding of contact center metrics, processes, and practices
- Working knowledge of Avaya telephony and datasets
- Ruby, Python, or JavaScript expertise with proven 2+ years of experience
Vacancy expired!