Help Desk II

Our client is looking for talent with 1.5-3 years experience in a Helpdesk / Tech support role. Responsibilities: -Must have experience/ familiarity with Google Apps and iPads. -Must have recent experience in a Help Desk role and comfortable providing technical support over the phone, email and chat and providing top notch customer service to internal users. -Bachelor's degree or Associates Degree with Certifications -Minimum of 1.5 years related experience or equivalent -Experience providing support on GSuite or Google Workspace. -Familiarity with iPads needed. -Answering questions or resolving computer problems for clients in person, via telephone or electronically. -Assists customers/end users with questions on installation, usage, and implementation of hardware. -Familiarity with VoIP systems as well as new phone installation and number porting. -Responds to and investigates customer/end user inquiries, concerns, and issues via phone, and e-mail in a timely and courteous manner. -Answers customer inquiries and provides appropriate technical and/or product-related information. -Researches issues -Effectively communicates customer issues and concerns to all applicable internal staff members. -Monitor ticketing\\case system and respond to user submitted case -Basic understanding of networks and networking. -Maintains working knowledge of processes and/or services. #DICE-SPG #LI-SPG #IND-SPGYoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.