Service Technician - Commercial Solutions Division

Job Description

Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranties. Candidate must be a self-starter, team player and possess the ability to make independent decisions and follow through to completion.

• Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
• Work with customers electrically/mechanically troubleshoot, diagnose, repair and maintain a variety of MIG, TIG, and Mulit-process machines
• Create service files to effectively administer warranty claims; repair and test of returned equipment from the field
• Travel to customer locations for technical support of the product
• Participate on product development teams and product support projects
• Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty

Qualifications

• Associate Degree in Electronics, Electro-Mechanical Technology or related field.
• At least 1 year of customer service and troubleshooting skills
• At least 1 year of welding systems product experience
• Above average computer skills utilizing Microsoft Office suite and Internet programs.
• Good communication and listening skills

Additional Information

All your information will be kept confidential according to EEO guidelines.