Inns of Monterey Casa Munras Hotel & Spa Victorian Inn Spindrift Inn Monterey Bay Inn Wave Street
Embrace the culture, history and natural beauty of the California coast at our collection of five unique boutique hotels in Monterey, California. Whether you are planning a romantic getaway, a family vacation or a special event, Inns of Monterey offers beautiful accommodations in Old Town and on historic Cannery Row. Relax and discover Monterey's incredible beaches, vibrant dining scene, wineries and famous attractions, including the Monterey Bay Aquarium. Our five intimate hotels truly celebrate the character and spirit of Monterey Bay and offer authentic experiences you won't find anywhere else.
We are looking for passionate Hospitality Team Players. We offer a fun and exciting environment with competitive wages and benefits for full time employment.
Please submit your resume to: email@example.com
Full Time Night Auditor
SUMMARY: To provide front desk services to guests including rooms merchandizing, reservations and room assignments. The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Hotel's Culture.
ESSENTIAL JOB FUNCTIONS:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain positive guest relations at all times.
Resolve guest complaints to ensure satisfaction.
Balance and audit for accuracy all room and tax charges, cashier's reports, and guest accounts.
Complete and transmit daily management and accounting reports and supporting documents.
Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
Act as a hotel liaison during night hours.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Act as Manager on Duty.
Bring passion and delight to your guests and peers.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Other duties as assigned.
EXPERIENCE & EDUCATION:
High school diploma or equivalent
Some college preferred
Previous front office experience preferred
Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
Basic computer, telephone, and math skills
Strong command of English
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Must have working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must always ensure a teamwork environment
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Skilled in problem solving by identifying the problem and working through it
Must be able to work overnight shifts
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 25 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.