22 Jul
Texas,
Dallas / fort worth
, 75201
Dallas / fort worth
USA
Vacancy expired!
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Service Desk Specialist for our client in the Airlines domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately. Duration: 12+ Months Contract Location: Dallas, TX Role: Service Desk Specialist Primary Skills: LAN Role Description: The Service Desk Specialist must have at least 3+ years of experience. Responsibilities: - Under general supervision, at a 24/7 Service Desk environment, Service Desk Specialists provide a single point of contact for all Customers with Technical issues/request/questions. - Service Desk Specialists troubleshoot and resolve moderately complex software/ hardware problems. - During critical system outages Service Desk Specialists provide Management and the Situation Team with business impact information necessary to make decisions. - Represent the Customer during critical system outages and ensure the Customers technical issue is fully resolved. - Accurately document the work performed for the Customer in the service management tool. - Develop and document solutions to moderately complex technical issues. - Consequences of error carry moderate risk to the organization. - Analyze incident trends focusing on Shift Left opportunities for the Customers. - Communicate to the Team shift left findings. Required Experience and Skills: - Proficient knowledge of support procedures, processes, and service management tools and able to work all support channels while providing effective Customer service. - Must possess strong organizational, communication, and prioritization skills. - Proficient knowledge and able to support PC hardware, Windows 7, Windows 8, Windows 10, Active Directory, Outlook/Exchange SMS, and MS Office Suite, Android, IOS, iPads, smart phones. - Proficient knowledge to support LAN, WAN, wireless networks. - Proficient knowledge to support VDIs and Citrix. - Basic knowledge of business applications and their impact on business functions. - Accurate problem diagnosis and ability to resolve moderately complex IT problems rapidly and effectively. - Must be able to comply with Company attendance standards as described in established guidelines. Other Qualifications: - Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment. - Must exhibit proper support channel etiquette. - Job is performed in a fixed position/work station for extended periods of time. - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines. Basic Qualifications: - High School Diploma, GED or equivalent education required. - BS or BA in Computer Science, or Information Systems preferred. - Minimum 3+ years of recent and relevant Service Desk experience required - Experience with IOS and Android support required. - Practical experience working within the ITIL methodology. - ITIL Foundations Certification required Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent. Experience: Minimum 3+ years Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis Recruiter Name: Shubhangi Arora Recruiter Phone(Ext: 2197)/ Equal Employment Opportunity #LI-SA2 #Mastech1 Minimum Education Required: High SchoolYears of Experience Required: At Least 3 YearsExpected Travel Time: None
Vacancy expired!
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