We have been retained by our client in Dallas, Texas to deliver a Senior Technical Support Specialist on a regular full-time, direct-hire basis. Our client hires individuals who strive to make an impact on this product development team and encourage teamwork and creativity, and in turn, our client will invest in you and your team to help grow yours and your team members careers and build upon your and your teams software engineering skills. Our client is experiencing unprecedented growth due to fast increase in sales. This is an interesting technical support position as part of the development/coding support team. One main goal is to organize key details about a system error and organize the correct time slice of the production error, the associated system log TEXT FILE, and save to the Trouble Ticketing system to save the development team time by organizing the production error log time slice so that the development team spends much less time digging for the key production error piece, or time slice, of the transaction log - the recording of all the devices. The Senior Technical Support Specialist will remotely connect to devices in the field via VPN. Use the associated IP addresses of customer field locations, key system information, status, and history all saved in MS Excel spreadsheet. Perform secure, remote, VPN connectivity to systems - to download the text (.TXT) file formatted production logs (transaction logs) of the devices, automation and controls systems history. You will be working with the technical support team and their investigation of trouble tickets and systems errors, and all the customer field location, network, IP and VPN details. This person and team will save the developers valuable time by:
organizing the MS Excel spreadsheet with the customer field system connectivity/network/IP details, and perform connectivity to field devices via VPN system, and download .TXT log files.organizing the system log text files so developers to not spend time connecting to field devices and downloading the TEXT log files, and digging for the right time slice of the TEXT file.keeping developers from working on bugs that have been fixed in a more recent software version, and this bug only needs a software update.keeping developers working on the bugs that have not been solved, yet.some of these errors reported by customers in the field can turn out to be system anomalies or system outliers or phantom system errors that sometimes can not be explained by the transaction log history (.TXT) file and developers time is savedThis role investigates device production errors or trouble tickets, coming in from the customers or defects by tracing through the systems production. Bring forward the correct time slice of the log where the error occurred. The software engineering / development / developer team uses your work to troubleshoot. Some of these errors are anomalies, or outliers, some are not. Keep track of production logs for analysis. Keep track of customer information, IP, network, and TXT file history details in Microsoft Excel. This a help desk, tech support role, and this person does not talk direct to customers. You spend a good amount of time using MS Excel to find and track the customer field devices deta, and logs. You will begin to work through the transaction logs to in TEXT file format, as you begin to understand how to read the logs, and mark the error, or capture the log around error. Attach to customer field device information and details in the MS Excel spreadsheet.Here is what your workstation looks like, MS Office, MS Excel, Ultra VNC remote tool, for VPN remote access to the controls systems in the field. Download data to MS office. SQL Server. .TXT files. If the issue is a data problem, the problem may be reflected at the user table level in SQL Server, then this person will investigate if the issue can be found in the .TXT log file, i.e., the data could have been corrupted. You will learn complex devices combining embedded software (C#).You will learn custom developed mechanical and electronic controls systems.You will learn transport systems as well as IoT connectivity and logging.You will learn device diagnostics, Log analysis, how to coordinate with developer team & the integration team, how to coordinate with sub-system suppliers. You will learn the basics of SQL Server, C#, Azure, Azure IoT (not coding, this is tech support career)Other duties. Required skill set:5 years of Technical Support or Help Desk type experience5 years of Windows operating systems, Windows 10, device connectivity5 years of Microsoft Excel5 years of VPN1 year of IP NetworkingSoftware and Hardware analysis tools, General computer and communications tools.Ability to work loosely with engineering teams and design teams.Ability to multi task with a good pace, and strive to reach the deadlines presented.MS Excel, strong attention to details.Ability to work with or learn:software engineering teams needing production logs to troubleshoot systems, automation, software, electronic, mechanical errors basic networking, VPN, or internet of things, or controls systems electronics, or device configurations. Microsoft Excel, including proficient use of spreadsheets, MS Access evaluation of the device performance, and the devices acceptance and rejection ratios of certain movements or movement errors detected by the sensors Ultra VNC remote tool, VPN for remote access to controls systems the basics of SQL Server, C#, Azure, Azure IoT (not coding, this is a tech support career) Employment Type: Regular Full-TimeAnnual Salary: $55,000 65,000 / yearBenefits: life, health, dental, vision, 401(k) matching, ADD, short-term disability, paid-vacation, paid-sick time offLocation: Dallas, Texas (Coppell, Texas) Immigration: s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.Please apply with resume ( MS Word format preferred )Senior Technical Support Specialisthttp://www.computerstaff.com/?jobIdDescription=531 We encourage any candidate to call or send a text to:
