22 Jul
Professional Services Enablement Engineer - Prisma
California, Santaclara , 95050 Santaclara USA

Job Description

Your Career

The Professional Services Enablement Engineer - Prisma will drive the enablement of our Technical Engineers, Consultants & Partners that are focused on the delivering services for the Palo Alto Networks portfolio of products. The main areas of your focus will be, the development of a training program, the initial deliveries of the training, based on content you have produced and providing quality assurance to the trained engineers and consultants. In this role you will be considered a technical Subject Matter Expert (SME) and work closely with our product teams and Global Solution Architects (GSAs) to develop the program including the training material and interactive labs. You will have the opportunity to develop the abilities of our internal team engineers/consultants and certified partners to deliver our products and accelerate their technical acumen.

Your Impact

  • Build relationships with fellow PS Enablement Engineers (PSEE), Global Solution Architects (GSAs), EDU Trainers and Product Managers to devise a technical training program

  • Recognize opportunities to streamline training to new hires, the field and PS partners through the development of training courses and materials

  • Participate and contribute services expertise, including customer use cases, as part of standardized PS readiness workshops for existing and emerging technologies that are part of Professional Services (PS) deliveries

  • Determine the applicable content appropriate to the course objectives including preparing and maintaining training materials and the required lab environments

  • Partner with program managers maintain a proper rotation of scheduled courses based on need and demand

  • Facilitate training sessions, workshops and webinars to appropriate audiences

  • Develop metrics to measure a candidate and ensure they have met the appropriate criteria for advancement by observing and evaluating the candidates progress

  • Review and determine the overall effectiveness of the course being delivered

  • Be a subject matter expert (SME) and a go-to technical resource for new hires

  • Develop and coach appropriate team members

  • Travel (50-60%) for internal meetings, enablement classes, and shadowing customer engagements (Post COVID-19)

Qualifications

Your Experience

  • Bachelors, or equivalent technical security experience

  • Outstanding verbal and written communication skills

  • 10+ year experience of working Cloud Security environments

  • 2+ year experience in technical training development and delivery experience

  • Experience with Palo Alto Networks Prisma Product Suite required

  • Experience with AWS, Azure, GCP and Alibaba required

  • Expert in SD-WAN and Cloud delivered protocols

  • Strong experience with Cloud Security Protocols (e.g. IPSEC / SSL-VPN / NAT / DNS / Routing)

  • Experience leveraging various learning tools and media to provide optimal learning

  • Ability to think out of the box to develop structured training plans, actions, and measurable metrics

  • Experience with Ansible and/or Terraform is a plus

  • Experience with training and/or speaking to large groups

  • Experience with Strata or Cortex is a plus

  • Must be comfortable with creating and delivering presentations in a range of environments and countries, from industry conferences to customer locations

  • Experience with a variety of information/cyber security products is a plus

  • Demonstrates expertise and confidence with delivery training

  • Certifications are helpful (PCNSE, CISSP, PCNSA)

Additional Information

Your Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our professional services team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [emailprotected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.


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