23 Jul
Service Desk Technician
California, Vernon , 90058 Vernon USA

Vacancy expired!

TITLE: MacService Desk Technician

LOCATION: Vernon, CA 90058

SALARY: To be discussed

TOP QUALITIES NEEDED:
  • mac (osx & iOS) – must be above average with apple products
  • slack
  • windows
  • white glove
  • jira
  • jamf
  • documentation
  • easy going
  • organized
  • self-driven

NOTE: Please email application questions and job-related question answers to
  • NOT open to Corp to Corp
  • Those authorized to work in US encouraged to apply.
  • DKKD Staffing does not sponsor and cannot support H1, TN, etc. No outside agencies please.

About the RoleThe IT team is focused on initiatives that transform the company into a highly collaborative, mobile and productive workforce. In this position, as a

Service Desk Technician you will partner with other IT teams to support, grow and help mature the corporate support team. This role will require heavy hands-on style work to support the user community. You must be extremely familiar with “White Glove” level of support as there is no time for learning curves. You will help the Service Desk team continuously improve the delivery of service and support to the company. Your experience and skills will be the key to your success at Fashion Nova. You will also be a technical contact for some computing systems, some enterprise applications and will participate in all end user roll outs and projects throughout the year.

Responsibilities
  • Support Apple and Windows end users across the enterprise using Jira Service Desk ticketing system.
  • Support Zoom Communication services including: Zoom phone, Zoom Rooms, Zoom Softphone and all related presentation AV services.
  • Support the entire Fashion Nova user community with their mobility devices including iPhones and tablets.
  • Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates and replacement hardware to the enterprise.
  • System imaging process to replicate Windows hardware configurations.
  • Hardware refreshes for multiple platforms.
  • Assist in the evaluation and selection process for all Service Desk tools during end-of-life agreements for each tool and the renewal or replacement of such services.
  • Perform ongoing support operations and continuously refine end user documentation.
  • Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption.
  • Achieve support SLA’s “Mean Time to Resolve” (MTTR).
  • Help cross train staff and increase productivity through positive reinforcement and hands on teachings.
  • Document key application functions, admin processes and report on service status.
  • Escalate support issues to vendors, follow up and resolve them in a timely manner.
  • Proficient in scripting and performing mass deployments (updates and security patching).
  • Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios.
  • Collaborate with other technical and functional teams to document and support business rules, system operating procedures.

JOB RELATED QUESTIONS/Required SkillsPlease make sure to answer each bullet with # of years experience, last year used and elaborate as needed. Indicate NA or none if no experience. You can email these to
  • Preferred degree in Computer Science, Engineering or related discipline or equivalent education and experience.
  • Must have knowledge of at least 80% of the following applications from day one: One Log In, Gmail, Zoom, Jira, Slack, Mosyle, Mobility Knowledge, Mas360, AD, JAMF, Intune, & Trend Micro
  • 5+ years of experience supporting Windows and Apple operating systems.
  • 3+ years related experience in imaging Windows systems.
  • Strong understanding of best practice IT Service Management including the ITIL framework.
  • Experience with scripting and automation tools (a Plus)
  • Must be able to create effective documents, systems operating procedures & FAQs
  • Must be able to diligently work under short deadlines and be able to keep composure at all times.
  • Strong speaking and presentation skills to deliver end user training along with white glove style support.
  • System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
  • Working knowledge of virtualization, VMWare, or equivalent.
  • Strong knowledge of systems and networking software, hardware, and networking protocols.
  • Audio Video skills – projection, audio, recording and editing a plus.

PLEASE SEND ANSWERS TO JOB and APPLICATION QUESTIONS TO:

APPLICATION QUESTIONS:
  • Name:
  • Best Contact Info:
  • Your Linked In:
  • Where do you live and your desired geographical location:
  • Why looking for a new job:
  • Availability for interviews and a new job:
  • Are you open to relocation if required:
  • Do you have an active Passport:
  • Are you open to travel if needed:
  • Are you authorized to work in US (US, , Other): Do you require sponsorship at any time or will you in the future?
  • Salary Expectations: (I need a range) $
  • Sizes of staff overseen and their titles: (include # of direct reports)
  • Budgetary Responsibility: $
  • Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

Benefits
  • Employee Discount
  • Full health care coverage
  • Dental and vision coverage
  • 401k Match
  • Kitchen stocked with great snacks and soft drinks
  • Fun and friendly culture

Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel

ALL DKKD JOBS: www.DKKDstaffing.com

We get 100’s of applicants applying to us. Please see the instructions above on how to apply to help us.

Vacancy expired!


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