23 Jul
Service Desk Technician
Vacancy expired!
- mac (osx & iOS) – must be above average with apple products
- slack
- windows
- white glove
- jira
- jamf
- documentation
- easy going
- organized
- self-driven
- NOT open to Corp to Corp
- Those authorized to work in US encouraged to apply.
- DKKD Staffing does not sponsor and cannot support H1, TN, etc. No outside agencies please.
- Support Apple and Windows end users across the enterprise using Jira Service Desk ticketing system.
- Support Zoom Communication services including: Zoom phone, Zoom Rooms, Zoom Softphone and all related presentation AV services.
- Support the entire Fashion Nova user community with their mobility devices including iPhones and tablets.
- Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates and replacement hardware to the enterprise.
- System imaging process to replicate Windows hardware configurations.
- Hardware refreshes for multiple platforms.
- Assist in the evaluation and selection process for all Service Desk tools during end-of-life agreements for each tool and the renewal or replacement of such services.
- Perform ongoing support operations and continuously refine end user documentation.
- Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption.
- Achieve support SLA’s “Mean Time to Resolve” (MTTR).
- Help cross train staff and increase productivity through positive reinforcement and hands on teachings.
- Document key application functions, admin processes and report on service status.
- Escalate support issues to vendors, follow up and resolve them in a timely manner.
- Proficient in scripting and performing mass deployments (updates and security patching).
- Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios.
- Collaborate with other technical and functional teams to document and support business rules, system operating procedures.
- Preferred degree in Computer Science, Engineering or related discipline or equivalent education and experience.
- Must have knowledge of at least 80% of the following applications from day one: One Log In, Gmail, Zoom, Jira, Slack, Mosyle, Mobility Knowledge, Mas360, AD, JAMF, Intune, & Trend Micro
- 5+ years of experience supporting Windows and Apple operating systems.
- 3+ years related experience in imaging Windows systems.
- Strong understanding of best practice IT Service Management including the ITIL framework.
- Experience with scripting and automation tools (a Plus)
- Must be able to create effective documents, systems operating procedures & FAQs
- Must be able to diligently work under short deadlines and be able to keep composure at all times.
- Strong speaking and presentation skills to deliver end user training along with white glove style support.
- System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
- Working knowledge of virtualization, VMWare, or equivalent.
- Strong knowledge of systems and networking software, hardware, and networking protocols.
- Audio Video skills – projection, audio, recording and editing a plus.
- Name:
- Best Contact Info:
- Your Linked In:
- Where do you live and your desired geographical location:
- Why looking for a new job:
- Availability for interviews and a new job:
- Are you open to relocation if required:
- Do you have an active Passport:
- Are you open to travel if needed:
- Are you authorized to work in US (US, , Other): Do you require sponsorship at any time or will you in the future?
- Salary Expectations: (I need a range) $
- Sizes of staff overseen and their titles: (include # of direct reports)
- Budgetary Responsibility: $
- Who Referred You/ How Did You Hear About Job/ DKKD Staffing:
- Employee Discount
- Full health care coverage
- Dental and vision coverage
- 401k Match
- Kitchen stocked with great snacks and soft drinks
- Fun and friendly culture
Vacancy expired!