23 Jul
California,
Commerce
, 90022
Commerce
USA
Vacancy expired!
Location: 5555 Ferguson Dr. Commerce, CA 90022 ( onsite)SCOPE The duties to be performed include all of the following: - Respond to End-User support calls.
- Use Help Desk software to document and track support calls.
- Reset passwords.
- Create system accounts.
- Equipment inventory tracking.
- Remote installation of software.
- Research equipment specification requests.
- Assist PC support staff as needed.
- Escalate problems to appropriate staff.
The Consultants must meet all of the following minimum qualifications:Four (4) years of experience within the last five (5) years in Service Desk or Help Desk operations acting as a call center agent or customer service representative (dealing with customer/clients, answering calls, managing ticket system). Three (3) years of experience within the past four (4) years installing software on PC’s in a Microsoft Windows desktop environment. Three (3) years of experience within the last four (4) years troubleshooting issues related to domain joins, group policy, profile management, DHCP, DNS, TCP/IP. Four (4) years of experience within the last five (5) years with remote installation of software. a. Provide a list of three organizations where similar services have been provided. Must provide the name, phone number and email of contact person in WOS Form A to meet this requirement. Four (4) years of experience within the last five (5) years working with Active Directory, Office 365, and Windows 10.
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